Johnson Babichen

Results-driven Operations & Administration Manager with over 16 years of experience leading cross-functional teams, optimizing workflows, and overseeing end-to-end organizational administration. Proven track record in streamlining supply chain operations, financial auditing, vendor management, and facilities administration. Skilled at leveraging digital tools to boost team efficiency, cut overhead costs by 10%, and maintain exceptionally high client retention rates.

Remote Logistics Operations Specialist at Mosaic LTL (2021-02 – Present)

• Direct end-to-end operational workflows for a portfolio of 70 corporate accounts, enforcing regulatory compliance and service excellence.
• Manage logistics partnerships with 35 regional and national carriers, eliminating bottlenecks and maintaining tight delivery schedules.
• Oversee invoicing, Accounts Receivable (AR) reports, and shipping documentation (BOLs/PODs) to guarantee 100% financial auditing accuracy.
• Serve as key inter-departmental liaison across multiple time zones, facilitating smooth daily administration via remote tools.

Virtual Assistant Manager at Wishup Technology Private Limited (2019-08 – 2020-11)

• Partnered directly with leadership to manage high-level executive scheduling, administrative workflows, and operational projects.
• Implemented structured digital document management systems, enhancing information accessibility, data security, and compliance.
• Managed cross-functional communication and task-tracking frameworks across multilingual teams to elevate daily productivity.

Operations & Logistics Manager at Mapletree Farms Pvt. Ltd (2018-01 – 2019-05)

• Achieved a 10% reduction in delivery expenses by optimizing resource allocation, route management, and operational workflows.
• Synchronized day-to-day operations across warehousing, client support, and transportation teams.
• Re-engineered core operational procedures to enhance workflow fluidity, team efficiency, and overall client satisfaction.

Manager- Administration & Operations at Studio Plus Consultancy & Marketing Services LLP (2017-05 – 2018-01)

• Led administrative operations and staff performance management, ensuring target alignment and high productivity.
• Mentored, supervised, and delegated tasks across administrative staff, building a positive work environment and reducing turnaround times.

Managing Partner | Co-Founder at Clean Net India (2016-01 – 2017-04)

• Spearheaded full facility operations, controlling maintenance budgets, contractor relationships, security protocols, and vendor management.
• Built robust client management frameworks, achieving a 95% client retention rate through proactive issue resolution.

SME/New Hire Trainer at Convergys India Pvt. Ltd. (2012-05 – 2016-03)

• Served as the primary escalation point for tactical service events, facilitating complex manual interventions and coordinating support efforts.
• Conducted thorough quality evaluations and Root Cause Analyses (RCA) to identify areas for improvement.
• Leveraged strong problem-solving skills to streamline processes, resulting in improved customer satisfaction and operational effectiveness.

Senior Associate at Wipro Limited (2007-07 – 2011-11)

• Increased sales by collaborating cross-functionally to develop accurate Price/Delivery Quotes, driving a notable growth in revenue.
• Streamlined operations by implementing a new system for Order Entry, Validation, and Scheduling, achieving a significant reduction in processing errors.
• Ensured precise management of Order Authorities and Purchase Agreements, maintaining 100% accuracy in Revenue Recognition and Expedite Fees.

Bachelor of Business Administration – Annamalai University (2011)

Intermediate (Science) – MBC Higher Secondary School (1999)