Jojo Bagnato

Assisted individuals with daily living activities, personal care, and behavioural support while promoting independence, dignity, and safety. Administered medications and followed proactive intervention techniques, health protocols, and individualized care plans. Maintained accurate documentation and communicated effectively with team members, clients, and families regarding care and support needs.

Team Lead/Support Worker - Taproot - Westlock, AB

(2016-01 - 2026-01)

• Assisted individuals with daily living activities, personal care, and behavioural support while promoting independence, dignity, and safety.
• Administered medications and followed proactive intervention techniques, health protocols, and individualized care plans.
• Maintained accurate documentation and communicated effectively with team members, clients, and families regarding care and support needs.
• Ensured clean, safe, and organized environments while following workplace safety, hygiene, and food safety standards.

Reception - Waste Management - Edmonton, AB

(2015-01 - 2016-01)

• Answered phones, greeted visitors, scheduled appointments, and provided customer service support for clients and staff at the waste management facility.
• Maintained records, processed paperwork and data entry, and assisted with daily office operations while ensuring accurate communication and organization.

Reception - Clean Harbours - Edmonton, AB

(2008-01 - 2013-01)

• Greeted clients and visitors, answered multi-line phone systems, and provided professional customer service in a fast-paced industrial environment.
• Managed scheduling, data entry, filing, and daily administrative tasks while maintaining accurate records and office organization.
• Coordinated communication between departments, processed paperwork, and supported site operations with strong attention to safety and confidentiality.

Early Childhood Certification - Keyano College (2004-01 - 2004-01)