Jojo Thomas

Support Service Groupe – Glace Bay, NS, Canada

Customer Care Agent | Oct 2024 – Dec 2024

Delivered high-quality customer service with a focus on technical proficiency and task prioritization.
Effectively managed service requests and supported team goals through multitasking.

Concentrix – Glace Bay, NS, Canada

Customer Care Agent | Mar 2024 – Oct 2024

Provided consistent customer support while developing multitasking and communication skills.
Maintained performance targets by organizing workloads effectively.

HDFC Bank Ltd – India

Senior Manager – Retail Trade Forex | Nov 2018 – Sep 2023

Managed trade and forex operations across multiple branches to exceed revenue goals.
Increased income by 20% through strategic client engagement and team coordination.
Conducted training sessions on foreign exchange regulations and documentation.
Enhanced trade product visibility via marketing and operational streamlining.

Kotak Mahindra Bank Ltd – India

Treasury Forex Dealer – Senior Manager | Sep 2010 – Nov 2018

Managed client portfolios and provided advisory services on treasury and FX operations.
Led market analysis and FX desk trading, ensuring accuracy and regulatory compliance.
Directed treasury application testing and currency export coordination.
Produced MIS reports to support leadership decision-making.

UAE Exchange & Financial Services Ltd – India

Treasury Forex Dealer – Assistant Manager | May 2006 – Aug 2010

About