Jojo Thomas
17 Years of Banking, Treasury, Trade and Forex
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About
Having 17 years of Banking and Financial Service experience majorly in the field of Treasury, International Trade and Forex. Currently settled in Canada under permanent residency status. Open for a career in Banking and Financial sector.
Experience
Support Service Groupe – Glace Bay, NS, Canada
Customer Care Agent | Oct 2024 – Dec 2024
- Delivered high-quality customer service with a focus on technical proficiency and task prioritization.
- Effectively managed service requests and supported team goals through multitasking.
Concentrix – Glace Bay, NS, Canada
Customer Care Agent | Mar 2024 – Oct 2024
- Provided consistent customer support while developing multitasking and communication skills.
- Maintained performance targets by organizing workloads effectively.
HDFC Bank Ltd – India
Senior Manager – Retail Trade Forex | Nov 2018 – Sep 2023
- Managed trade and forex operations across multiple branches to exceed revenue goals.
- Increased income by 20% through strategic client engagement and team coordination.
- Conducted training sessions on foreign exchange regulations and documentation.
- Enhanced trade product visibility via marketing and operational streamlining.
Kotak Mahindra Bank Ltd – India
Treasury Forex Dealer – Senior Manager | Sep 2010 – Nov 2018
- Managed client portfolios and provided advisory services on treasury and FX operations.
- Led market analysis and FX desk trading, ensuring accuracy and regulatory compliance.
- Directed treasury application testing and currency export coordination.
- Produced MIS reports to support leadership decision-making.
UAE Exchange & Financial Services Ltd – India
Treasury Forex Dealer – Assistant Manager | May 2006 – Aug 2010
- Handled international currency operations, transactions, and remittances.
- Oversaw foreign currency trading and coordinated global shipment logistics.
Education
Master of Business Administration (Finance & Operations)
Pondicherry University, India | Jun 2010
Bachelor of Commerce (Taxation)
MG University, India | Apr 2005
Certifications
- Certificate in Foreign Exchange – FEDAI (India)
- Accounting Basics – Skills Pass (Canada)
