Yashkirat Kaur

Friendly and hardworking professional with 5+ years of experience in customer service and retail environments. Experienced in helping customers, handling payments, processing orders, and using computer systems. Strong communication and problem-solving skills with the ability to work well in a team and manage tasks in a busy environment. Quick to learn new skills and always focused on providing great service.

Technical Sales Advisor - The Sydney Call Center - Sydney, NS

(2025-10)

• Helped customers understand products, services, and options that matched their needs.
• Provided friendly and professional assistance over the phone.
• Answered customer questions and guided them toward the best solutions.
• Updated customer details and handled requests using computer systems.
• Suggested suitable services while focusing on customer satisfaction.
• Addressed customer concerns and provided helpful solutions.
• Kept accurate records and followed company guidelines.
• Worked in a busy environment while meeting service and sales targets.

Cashier (Part-time) - Sobeys - New waterford

(2023-10 - 2026-01)

• Greeted customers and provided friendly, helpful service at checkout.
• Processed cash, debit, and credit card payments accurately.
• Operated the POS system and handled customer transactions efficiently.
• Assisted customers with questions and helped resolve concerns.
• Maintained a clean and organized checkout area.
• Packed customer purchases carefully and provided a positive shopping experience.
• Worked with team members to ensure smooth store operations during busy hours.

Customer Service Representative - The Sydney Call Center - Sydney, NS

(2022-08 - 2025-10)

• Helped customers with their questions about services, accounts, and general support.
• Provided friendly and professional service over the phone.
• Explained available services and helped customers find the right solutions.
• Updated customer details and kept accurate records in computer systems.
• Handled customer concerns and worked to provide a positive experience.
• Managed a high volume of calls while maintaining good service quality.
• Followed company guidelines and procedures to support customers effectively.
• Worked with team members in a busy environment to achieve service goals.

Cashier - Pizza Hut - Kurukshetra, Haryana

(2020 - 2021)

• Handled cash and card payments accurately.
• Provided friendly and helpful customer service.
• Took customer orders and entered them correctly into the POS system.
• Helped customers choose menu items and informed them about special offers.
• Worked with team members to ensure fast and smooth service.

Bachelor's - Commerce - Kurukshetra University

Graduate diploma - Supply Chain Management - Cape Breton University (2022-05 - 2024-04)