Jonathan Glazer

As a Customer Success Manager at Shypyard and Business Analytics Manager at Compass Group have equipped me with industry expertise in data management and warehousing, customer relationship management, and leadership. I'm passionate about skill development and building strong relationships.

Strategic Analyst (Contract) - OVG Canada / Liberty Entertainment Group - Toronto

(2025-11)

• Led the analytics workstream for a major F&B partnership RFP, building a 25 slide executive strategy deck that connected market research, staffing gaps, and operational readiness across 15 proposed concepts.
• Built a staffing gap analysis comparing client model assumptions against OVG operating standards across bars, outlets, and food lab zones, surfacing headcount and coverage risks for the bid team.
• Developed Power BI venue analytics for F&B operations, including per cap spend, liquor and RTD volume, product mix, event level sales forecasting, and time to game sales heatmaps.
• Created animated time to game heatmaps using POS timestamps and event start times, showing how demand builds by location before and during events to support staffing and inventory decisions.
• Translated POS, event, and concept data into executive ready recommendations for RFP strategy, operational planning, and venue readiness.

Manager & Partner of Strategy, E15 - Compass Group Canada – Levy Canada - Mississauga

(2023-07 - 2025-08)

• Built a unified data lake across Levy's top revenue venues (4 locations, $50M+ in sales), ingesting POS, finance, and guest-survey feeds into a single source of truth powering self-serve dashboards across all Levy accounts.
• Paired promotions with targeted pricing to drive 20% revenue growth across concessions and premium lines while holding profit margins intact.
• Led a 3-person analytics team across 3 flagship venues, setting analytics strategy across concessions and premium spaces in partnership with operators.
• Designed real-time heat-map tools showing traffic flow and staffing pressure, enabling operators to re-allocate labour and cut overtime by 12%.
• Owned data strategy for all sports and entertainment accounts, converting raw sales, traffic, and survey data into actionable pricing, menu-mix, and guest-experience decisions.

Customer Success Manager (Contract) - Shypyard — E-Commerce SaaS Startup - Remote

(2022-09 - 2023-07)

• Ran ROI analyses to validate solution feasibility and quantified growth opportunities with cross-functional teams.
• Used SQL-driven product analytics to target feature roll-outs, lifting new-feature adoption 65% and improving SMB retention.

Business Analytics Manager (Contract) - Compass Group Canada - Mississauga

(2021-05 - 2022-09)

• Directed a four-year sales-trend review that uncovered new revenue pockets and shaped bid strategy worth $45M in annual contract value.
• Launched an automated pipeline calendar giving leadership real-time visibility into high-value deals and resourcing needs.

Senior Business Planning Analyst - Apotex Inc. - North York

(2019-02 - 2021-04)

• Led Canadian forecast and P&L analysis across Caribbean, Animal Health, and Private Label lines.
• Built SAP dashboards that halved reporting time and tightened trade-spend accruals; managed one analyst and trained cross-functional teams on new controlling processes.

Financial / Pricing Analyst - Coca-Cola Ltd. - Toronto

(2016-06 - 2019-02)

• Owned pricing analytics across multiple product lines and automated P&L variance reporting, cutting cycle time 50% and sharpening insight for senior leadership.
• Delivered MATRIX strategy training to 30+ field sales managers and directors.

B.Comm - Finance - Toronto Metropolitan University (Ryerson)

Diploma - Financial Planning - Seneca College