Business Analyst | Customer Success Strategist
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As a seasoned and results-driven business analyst with a passion for creating impactful solutions, I excel at transforming complex data into actionable insights that drive business growth. My expertise lies in analyzing sales and marketing processes, optimizing customer success strategies, and delivering tailored solutions that enhance organizational performance.
I thrive on leveraging advanced analytics tools like Excel, Tableau, and Domo to streamline workflows, design intuitive dashboards, and provide decision-makers with clear, data-driven recommendations. My ability to identify trends and uncover opportunities has consistently contributed to measurable success in sales, customer experience, and operational efficiency.
Beyond technical proficiency, I am deeply committed to fostering collaboration and building strong relationships across teams. I bring energy, empathy, and strategic thinking to every project, ensuring alignment with organizational goals and creating value for both internal and external stakeholders.
As an aspiring people leader, I am passionate about empowering teams to succeed, mentoring colleagues, and cultivating a culture of innovation and excellence. I envision my next step as leading high-performing teams to achieve their fullest potential while driving transformative change within the organization.
Business Analyst - TELUS Business Solutions Sales & Marketing (2014-2024)
Learning Specialist - TELUS SBS (2013-2014)
Account Support Representative / Inside Sales - TELUS SBS (2011-2013)
Client Relationship Specialist - TELUS Business Solutions (2008-2011)
Business Support Specialist - TELUS Wireless Business Solutions (2007-2008)
Client Business Analyst - TELUS Consumer Solutions (2006-2007)
Bachelor of Science (Biology) - Wilfrid Laurier University
