Jooheir Matadar

Results-driven Pharmacy Systems Project Manager and Functional Analyst with nearly a decade of domain expertise bridging frontline clinical operations and enterprise IT execution. Proven track record directing multi-province software rollouts, managing digital transformations, and engineering testing protocols for retail pharmacy applications. Expert at performing gap analysis, resolving complex Tier 2/3 incidents, and translating stakeholder business needs into functional technical requirements.

Project Management – Pharmacy Systems - Costco Wholesale Canada - Toronto, ON

(2026-01)

• Directed the multi-province software deployment of the Canadian Pharmacy Thermal Workflow; integrated Zebra printing solutions to establish a paperless environment and maximize patient safety.
• Spearheaded functional execution of high-priority digital transformation initiatives, including patient-facing "Pay Ahead" and Online Management System modules.
• Managed end-to-end configuration and API integration for the national Instacart project, securing real-time patient status updates and seamless refill routing for mail-order sites.
• Provided advanced Tier 2/3 enterprise technical support; authored deployment guides for TWAIN drivers during the Windows 10 refresh.

Functional Analyst – Pharmacy Systems - Costco Wholesale Canada - Toronto, ON

(2020-01 - 2026-01)

• Served as primary IT business liaison between corporate stakeholders and vendor teams to optimize performance across all active pharmacy assets.
• Executed continuous gap analyses on cross-functional production workflows to identify bottlenecks and engineer technical process improvements.
• Engineered comprehensive test protocols (unit, integration, and system regression testing) to ensure defect-free production deployments.
• Built and owned internal technical knowledge bases to streamline troubleshooting processes and reduce ticket resolution times.

Certified Pharmacy Technician & Quality Compliance Lead - Costco Wholesale Canada - Toronto, ON

(2017-01 - 2020-01)

• Supervised a production team of 6 operating dual SynMed automation platforms, achieving 80 compliance packaging cards per hour.
• Formulated and maintained SOPs, compliance frameworks, and quality control audits for SynMed and ARxIUM setups.
• Managed high-volume operations processing $150K in daily prescription packaging while safeguarding $1M inventory using Kroll and AS400.
• Directed inventory logistics, executing drug requisitions and verifying incoming shipments against supplier invoices.

Bachelor of Health Sciences - Kinesiology - University of Ontario Institute of Technology (2012-01 - 2017-01)