Project Management – Pharmacy Systems - Costco Wholesale Canada - Toronto, ON
(2026-01)
- Directed the multi-province software deployment of the Canadian Pharmacy Thermal Workflow; integrated Zebra printing solutions to establish a paperless environment and maximize patient safety.
- Spearheaded functional execution of high-priority digital transformation initiatives, including patient-facing "Pay Ahead" and Online Management System modules.
- Managed end-to-end configuration and API integration for the national Instacart project, securing real-time patient status updates and seamless refill routing for mail-order sites.
- Provided advanced Tier 2/3 enterprise technical support; authored deployment guides for TWAIN drivers during the Windows 10 refresh.
Functional Analyst – Pharmacy Systems - Costco Wholesale Canada - Toronto, ON
(2020-01 - 2026-01)
- Served as primary IT business liaison between corporate stakeholders and vendor teams to optimize performance across all active pharmacy assets.
- Executed continuous gap analyses on cross-functional production workflows to identify bottlenecks and engineer technical process improvements.
- Engineered comprehensive test protocols (unit, integration, and system regression testing) to ensure defect-free production deployments.
- Built and owned internal technical knowledge bases to streamline troubleshooting processes and reduce ticket resolution times.
Certified Pharmacy Technician & Quality Compliance Lead - Costco Wholesale Canada - Toronto, ON
(2017-01 - 2020-01)
- Supervised a production team of 6 operating dual SynMed automation platforms, achieving 80 compliance packaging cards per hour.
- Formulated and maintained SOPs, compliance frameworks, and quality control audits for SynMed and ARxIUM setups.
- Managed high-volume operations processing $150K in daily prescription packaging while safeguarding $1M inventory using Kroll and AS400.
- Directed inventory logistics, executing drug requisitions and verifying incoming shipments against supplier invoices.
