Jordania Williams-Davis

Aspiring Cybersecurity Analyst with a strong foundaiton in network security, threat analysis, and risk management. Passionate about protecting digital assets and preventing cyber threats in today's digital world. Currently expanding my expertise in ethical hacking, cloud security, and compliance.

Eager to apply my knowledge and contribute to safeguarding systems in an ever-evolving cyber landscape. *Open to mentorship and intership opportunities and excited to connect with industry professionals and gain hands-on experience in cybersecurity.

Detail-oriented bilingual professional with strong analytical skills and technical proficiency in IT. Experienced in customer service and problem-solving, with expertise in Microsoft Office Suite, data management, and reporting. Adept at addressing client needs and excellent interpersonal skills. Seeking opportunities to leverage these strengths in a dynamic environment.

Pilkington Law Firm (Guelph, ON | December 2023 – Present)

• Organized client meetings, ensuring documentation and logistics were prepared.
• Verified client information and collected identification.
• Facilitated communication between clients and legal professionals.
• Processed payments and maintained accurate records.

Via Rail Canada (Toronto, ON | 2017 – 2021)

• Ensured compliance with safety guidelines and designated emergency responders.
• Maintained food quality and service standards, overseeing safety procedures.

Philips Lifeline (Toronto, ON | 2016 – 2017)

• Responded to calls and alarms promptly, ensuring adherence to protocols.
• Conducted daily test calls and troubleshot equipment issues.
• Coordinated service requests for quick issue resolution.

Shoppers Drug Mart/Loblaws Corporate (Toronto, ON | 2015 – 2016)

• Provided first-level customer service via calls, emails, and letters.
• Logged customer interactions, ensuring accurate records.
• Participated in team meetings for service improvements.

IKEA Canada Corporate (Montreal, QC | 2012 – 2015)

• Managed client escalations via calls, emails, and social media.
• Resolved post-purchase issues, including returns and exchanges.
• Maintained service level agreements and reinforced positive relationships.