Josephine Chibuko

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Talent

Brampton, OntarioMember since July 7, 2023

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About

Results-driven customer service representative with a proven track record of delivering exceptional service and building strong customer relationships. Committed to exceeding customer expectations and contributing to organizational success. Skilled in effective communication, problem-solving, and ensuring customer satisfaction. Seeking a challenging role to utilize my customer service expertise and contribute to the growth of a reputable company.

Experience

Proficient in CRM software

WORK EXPERIENCE

Customer Service Representative | Ecobank Nigeria Limited 2008-2021

Take ownership of client complaints/issues, initiate action, follow up with respective units, resolve the problem within the stipulated timeframe, and keep the clients informed during the process.
Assisted customers with their banking needs, including account opening, transactions, and inquiries on banking products and services.
Attended and manage customers in an orderly manner in the branch lobby for better customer experience and quick service.
Assisted customers with self-service banking.
Achieved the sales targets as assigned by the supervisor/ Branch Manage
Achieved a 31% increase in customer engagement through proactive follow-up, improving overall customer satisfaction.
Trained and mentored new customer service support employees, enhancing their product knowledge and customer service skills.

Customer Service Officer | Skye Bank Nigeria Plc 2007-2008

Maintain and manage existing accounts.
Capture new accounts.
Maintained and update customer data periodically.
Maintained accurate records of customer inquiries and complaints using CRM software.
Achieved high customer satisfaction ratings of 80%-85% through effective problem-solving and attentive listening.