Independent IT Field Engineer (Contract) at AVASO Technology, Field Nation, Computation (2025-10 – Present)
- Delivered on-site IT support for enterprise and SMB clients, including hardware repairs, workstation deployments, and installation of peripherals.
- Provided support for Windows 10/11 environments, Microsoft 365, and managed Active Directory user and device tasks.
- Executed IMACD tasks within defined SLAs, adhering to client procedures and security protocols.
- Troubleshot networking, cabling, printers, POS systems, and endpoint connectivity issues.
- Coordinated with remote service desks, escalation teams, and NOCs to complete work orders and document outcomes.
- Independently handled complex on-site infrastructure and endpoint tasks in production environments.
- Provided on-site escalation support to MSP and enterprise IT teams during critical incidents and deployments.
System Administrator at Acorn Early Learning Centre (2023-08 – 2025-01)
- Managed IT systems for over 20 staff, supporting Windows 11 and Google Workspace environments.
- Served as the primary escalation point for infrastructure, access, and security issues.
- Resolved 10–15 support tickets weekly, addressing hardware, software, and identity access concerns.
- Oversaw device lifecycle management, upgrades, and endpoint security controls.
- Conducted staff training in cybersecurity awareness and secure IT practices.
IT Manager / Systems Administrator at Levac Propane Levac Inc. (2023-01 – 2023-11)
- Served as the sole IT administrator for three offices and two distribution sites.
- Migrated company data to SharePoint and implemented internal collaboration tools.
- Established ticketing workflows and standardized IT documentation.
- Developed IT policies, SOPs, and incident response procedures.
- Reduced third-party IT service costs by approximately 40%.
IT & Operations Administrator at Ginga Technology Solutions (2021-05 – 2023-05)
- Provided Tier 1–3 support to SMB clients, supporting more than 15 users weekly.
- Supported migration from on-premises Active Directory to Azure AD (Entra ID).
- Deployed endpoint security measures, firewall rules, and backup solutions.
- Supported virtualization environments using VMware and Hyper-V.
- Conducted risk assessments and implemented infrastructure hardening measures.
- Served as an escalation resource for complex infrastructure and security issues.
Field Technician at Focal Systems (2022-09 – 2022-12)
- Installed and configured inventory automation systems in retail settings.
- Performed on-site troubleshooting and system validation.
- Trained staff in system operation and basic issue resolution.
- Documented installations and escalated complex technical issues.
IT Security Analyst (Student) at CATSA (2022-06 – 2022-08)
- Assisted with cybersecurity audits on more than 50 systems.
- Reviewed logs and helped escalate incident responses.
- Contributed to compliance with national aviation security standards.
