Philobateer Youssef

Pharmacy Assistant / Administrator (Casual) - Vaughan Medical Clinic / HealthShield Pharmacy - Vaughan, ON

(2025-11)

Handled check-in with 200+ patients, validating their health cards, checking their vision, height, and weight by using EMR Oscar, hence ensuring complete patient records in accordance with provincial regulations
Assisted with checking prescriptions, counting the number of pills, and replenishing medication refills and maintaining inventory, leading to high customer satisfaction and high efficiency
Carried out administrative roles such as checking voicemails, answering phone calls, and scheduling patients for their doctor visit, thus facilitating the communication between customers and the clinic
Bridged communication between external clinics and hospital teams to streamline patient care coordination, such as verifying prescriptions and refills

Deputy returning officer (Seasonal) - Elections Canada - Toronto, ON

(2025-06 - 2025-08)

Administered the vote with oversight from a supervisor

Issued a ballot to an elector after they are satisfied that the elector is eligible and ready to vote at their desk
Reviewed the ID and any other documents the elector brings to the voting desk
Completed extra procedures and documents to get the elector ready to vote
Used a flow chart to help work out each elector's situation
Sorted the ballots, counts the votes for each candidate
Recorded the results of voting at their voting desk

Data Entry Level Administrator - Xyna International School - Concord, ON

(2024-09 - 2025-03)

Organized 900+ files in numerical sequence and added labels to corresponding envelopes
Answered 500+ phone calls and sufficiently addressed customer inquiries and de-escalated conflicts
Handled daily counts of office equipment inventory to ensure staff had sufficient equipment
Kept track of 900+ headphone batteries, ensuring they were fully charged and replaced for the use of headphones the next day
Created seating charts for international students for when writing the exams
Updated computer systems in accordance with institutional policy

Research Office Support - Access Now - Virtual

(2021-05 - 2022-10)

Played a key role in determining location accessibility standards and compliance in accordance with Ontario Regulation Code 191/11, such as assessing entrances of various locations for wheelchair compatibility and recommending improvements for wheelchair accessibility
Gathered and verified imageries of building entrances to determine site accessibility within the application and accurately entered data on MS Excel spreadsheets, facilitating follow-ups with the Ontario Government

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