Joshua Saghie
Management Consultant, Change Management |LLB Hons
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About
🌍 Diverse Background: Born in the United States and having lived in Jamaica at an early age, I bring a unique perspective shaped by different cultures and experiences. Additionally, maintaining both Jamaican and Lebanese heritage has further deepened my understanding and appreciation for diversity.
🎓 Ambitious Pursuit: At the young age of 17, I moved countries alone to pursue a law degree with an Ivy League University. Guided by ambition and forward thinking, I specialized in Corporate Commercial Law, combining my passion for law with a focus on business dynamics.
💼 Management Consulting Expertise: In my current role as a Management Consultant, I have gained invaluable experience in driving innovation through operations. Leading the Project Management Charter within the Integrity department of a multi-billion dollar Oil & Gas Company, I have been instrumental in driving change management initiatives and understanding various pathways of innovation.
🔧 Prior Industry Experience: I have a proven track record in various industries, including Oil & Gas, Fintech/ Insurtech, Investment Policy, Financial Services, and B2B Account Management. This diverse background has equipped me with valuable insights into different sectors and their unique challenges.
🔍 Alignment of Experience: My range of experience naturally aligns with corporate strategy and regulatory practice. This provides me with a unique opportunity to utilize all my skills within a single position, providing a platform to make a significant impact and further diversify my expertise.
💡 Critical Thinking: I possess a critical, analytic, and logical edge when approaching tasks. I thrive on challenges and am eager to continue pushing myself within a professional environment.
🤝 Non-Profit Involvement: Beyond my professional pursuits, I proudly serve as a member of the Board of Directors for a non-profit organization, contributing to its mission of making a positive impact in the community. This role allows me to exercise my leadership and strategic thinking abilities outside the corporate realm.
Experience
Member, Board of Directors 04/2023 – Present
Canadian Wings of Rescue – Toronto, Ontario
- Provided strategic leadership as a member of the Board of Directors, driving the development and execution of the organization's long-term vision and goals.
- Contributed to board discussions and decision-making processes, leveraging a deep understanding of industry trends and best practices in strategic planning.
- Acted as a strategic advisor to senior management, offering guidance on strategic partnerships, acquisitions, and other growth opportunities.
- Collaborated with fellow board members to formulate and implement effective strategic plans and initiatives, aligning them with the organization's mission and objectives.
Sortor Group – Calgary, Alberta
- Deliver superior client satisfaction by driving behavioral change and translating client goals into actionable results.
- Integrated strategic planning, budget, risk and improvement framework for a $150M/year spend department.
- Led the strategy and process re-design leading to a time savings of 6 hours per week for 15 key positions.
- Demonstrated proficiency in applications including; Word, Excel, Visio, Outlook, PowerPoint, Project & SharePoint
- Worked alongside Software Engineers to automate workflows and create tools and dashboards on strict timelines.
- Acted as the Charter Lead for all Project Management Deliverables including a redesign of program lifecycles.
- Foster competencies in the areas of process mapping and redesign, change management, standards, performance metrics, continuous improvement, client coaching and training, issue resolution and solution development.
- Fly regularly (weekly or bi-weekly) to the client site in Calgary from Toronto to ensure proper client engagement.
- Exhibit the skills necessary to deal professionally and effectively with all levels of management ensuring the maintenance of respect and confidence throughout all interactions.
- Key Accomplishments:
- Restructured Meeting and Performance Cadence saving ~$280,000 worth of Project Manager time per year.
- Restructured end to end Project Management process from planning to close-out.
- Set up SharePoint to serve as a Performance Management System to keep track of project progress and close-out recordkeeping.
- Defined roles & responsibilities and decision-making matrix for 15 core positions ranging from Project Coordinator to Director of Integrity.
- Created Construction Readiness, Site Visit, Field Execution & Close-out Checklists to ensure organized and efficient planning.
- Identified & remediated gaps within workflow and structured job descriptions for each individual position’s scope of work.
- Created oversight dashboard for Integrity Managers and Directors to monitor performance of individual project progress and maintain accountability over Project Managers.
- Standardized the Work Breakdown Structure to a cross-functional list to ensure cross-departmental efficiency.
- Created a Continuous Improvement Process & Cadence to ensure lessons-learned are actioned for future projects.
- Identified resource gaps and provided conclusive recommendations with a plan of action to remedy duplicate work as well as ensuring load management with a conclusive end-to-end process.
- Set up a schedule dashboard to better planning and to use to monitor progress and prioritization matrix of projects.
Owl Co – Toronto, Ontario
- Ideate on a high level and convey proposals to both the VP and to the product team to improve the review process.
- Form business proposals to help increase employee productivity, load management, and technology development.
- Manage all process improvement implementations and ensure execution is accomplished to a high standard.
- Finalize process trials as well as formulating documents and reference materials to automate current processes.
- Liaise and support Engineering and Product team with ideation around priority focuses of future state proposals.
- Delegate tasks to support individuals to aid the implementation of proposals and plan a launch date with Leadership.
- Work on Quality Assurance teams to finalize projects whilst ensuring standards and forecasts are met at delivery.
- Implemented a workflow change which increases ~25% of volume capacity whilst maintaining quality standards.
- Assist in the managing of part-time staff while analyzing performance and scheduling further enhancement training.
- Key Accomplishments:
- Created a standardized timesheet & monitoring system for all full-time & part time employees to ensure productivity & recordkeeping of work being completed.
- Created training database as well as materials to streamline a training process which takes ~1 week compared to a training process of ~3 weeks prior.
- Restructured search methodology for data analysts increasing workload capacity by ~25% which amounted to ~$650,000 of hiring cost savings.
- Tested new platforms & reported issues with the product team to remediate prior to launch for the team of 30 analysts.
- Created Performance Management System & KPI’s for Operations Managers to track Data Analyst progress & provide effective feedback on completed work.
Owl Co – Toronto, Ontario
- Analyze the overall fact pattern of claims and synthesize data into a professional report with recommendations.
- Building proposals and presenting these to the management and leadership team for further process improvements.
- Ensure proper quality assurance by analyzing external claimant data for quality, completeness, and accuracy.
- Drive efficiency and automation throughout our operations process whilst holding prior positioned duties.
- Work alongside engineering, product and UX teams for UAT testing to move ideation towards experimental phases.
- Construct pivot tables create using thousands of data points to allow for comprehensible understanding.
Owl Co – Toronto, Ontario
- Analyze data by investigating from multiple sources to identify discrepancies, spot fraud and eliminate suspicion.
- Foster a culture of accountability, efficiency and innovation whilst elevating the quality and caliber of controls.
- Identify fraud trends and proposing new strategies to prevent clients from taking additional losses.
- Assume responsibility for projects assigned by management whilst proposing improvements to AI automation.
TD Canada Trust – Markham, Ontario
- Diligently ensure all applications meet our company’s standards and help ensure regulatory compliance.
- Assess the client’s overall financial picture, and understand their needs to devise an appropriate financial plan.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks to create periodic analysis and suspicious activity/ risk management reports for Managers.
- Determine existing fraud trends by analyzing accounts and transaction patterns while interacting with branches to validate information.
Browne Company – Markham, Ontario
- Administrating purchase orders and liaising with corporate clients located in the US and Canada.
- Overseeing US order sales and ensuring full department compliance through the final revision of orders.
- (Maintain full responsibilities of a Corporate Customer Service Representative, as mentioned below)
Browne Company – Markham, Ontario
- Administered an average of $400,000 monthly in orders and developed sales and general business management skills.
- Complimented by upper management for excellent handling of all front-line customer service issues.
- Managed 200 accounts routinely for North American and international customers ensuring accounts remain issue free.
- Worked collaboratively with other departments located in the United States to ensure a superior customer experience.
- Increased department efficiency leading to an increase in company reputation and purchase orders by corporate clients.
The Travel Kiosk – North York, Ontario
- Acted as an initial point of contact to potential clients whilst preparing documents for existing clients and agents.
Education
National Canadian Accreditation: Canadian Legal Licensing Exams 2021-2022
Federation of Law Societies of Canada – Ottawa, Canada
- Completed Constitutional Law, Criminal Law, Administrative Law, Professional Responsibility & Ethics
University of York Law School - York, United Kingdom
- First & Second Year Modules Included; Legal Skills, Foundations in Law I, Foundations in law II, Legal Concepts, Introduction to Law & Society, Professionalism & Ethics, Foundations in Law III, Foundations in Law IV, Advanced Legal Skills, Law & The Business Environment (Optional Module)
- Third Year Specialized Modules Included; Corporate & Commercial Case Study, Competition Law, Company Law, Intellectual Property Law.
