Juanita Mathurasingh

Highly motivated and driven Manager recognized for effective leadership. Adept in motivating, training and developing team members in a dynamic environment. Customer-focused, adaptive and deadline-oriented with the capacity to execute and complete multiple projects in high-stress environments.

Assistant Family Court Manager - Family and Children Division - Port-of-Spain

(2020-09)

• Supports and assists the Family Court Manager in managing the resources of the Court office.
• Supports Unit supervisors in the management of their unit staff and resources.
• Evaluates staff performance and assists with training where necessary.
• Communicates regularly with customers of the court, resolving issues, addressing queries and providing information requested.
• Assists on projects assigned by the Family Court Manager.
• Works with the Family Court Manager to identify any issues that may affect case flow management.
• Performs relief duties for the Family Court Manager when he proceeds on vacation leave.
• Makes appropriate recommendations, to assist the Family Court Manager in achieving the overall objectives of the Family Court.
• Conducts training and development sessions with Line Supervisors.

General Manager - SESOM Investments - Port-of-Spain

(2012-09 - 2020-03)

• Implemented effective customer service procedures to encourage positive feedback.
• Supervised over 50 employees to maximum productivity.
• Promoted professional skill development in Management and Floor employees through effective training, management and motivation.
• Strengthen traceability by developing an organization system for contracts, records, reports and agendas.
• Created an excellent entertainment experience to cultivate customer loyalty and retention.
• Identified and solved complex strategy problems to drive organizational goals.
• Built customer and employee loyalty and effectively implemented operational strategies.
• Strengthened product branding initiatives and maximized outreach by overseeing all marketing events and business development.
• Generated daily operational and sales reports for corrective action or continuous improvement.
• Maximized revenue by identifying key long-term growth initiatives.
• Elevated resource allocation, accurately controlling expenses.
• Grew the business by creatively maintaining and reducing cost controls.
• Promoted profitability of the business by tracking performance indicators and driving corrective action.
• Directed all day-to-day operations of entertainment facility to provide a safe and enjoyable guest experience.
• Facilitated HR operations, which included strategic workforce planning, performance management, staffing and the administration of benefits.
• Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
• Hired, coached, trained staff, monitored performance and offered mentoring to junior team members.
• Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
• Assessed team proficiencies, identifying and targeting areas for improvement.
• Streamlined operational efficiencies by coordinating staff development and succession planning.

Banker - First Citizens Bank - Diego Martin

(2009-08 - 2012-08)

• Reviewed loans and offered expert advice.
• Completed daily cash balancing, including the ATM.
• Developed and oversaw events to bring in customers and promote products.
• Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
• Met with new clients and completed pre-qualification procedures.
• Achieved or exceeded personal sales goals on a regular basis.
• Networked in the community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
• Met the needs of high net worth individuals looking to manage at least $100,000.00 in assets.
• Devised targeted solutions for small business customers, including deposit, lending and investment services.
• Put together and executed loan documents.
• Handled escalations in an efficient, polite and knowledgeable manner.
• Modified, opened and closed customer accounts.
• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
• Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Relationship Banker - RBC Royal Bank - St Augustine

(2005-07 - 2008-06)

• Addressed and responded to inquiries from clients and relationship management department team members.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Processed cash withdrawals.
• Maintained confidentiality of bank records and client information.
• Established new customer accounts including checking, savings, lines of credit and loans.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Processed treasury, and ATM payments.
• Delivered prompt, accurate and excellent customer service.

MBA - Business - University of Bedfordshire (2019)

Advanced Level Diploma - Sociology, Psychology - The University of the West Indies - St. Augustine Campus (2005)