Ishi Olano

Customer-focused and highly-motivated individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

STOW AREA MANAGER - Amazon

(2023-07 - 2024-12)

• Mitigated lost time from 10 hours to 2 hours through fast start initiatives for IB.
• Facilitated engagement processes resulting in first 360K processed by top 10 stowers from managed floor.
• Established QUIP tracking for critical role rotations, enhancing quality metrics and improvements for IB.
• Launched career skills program for IB, achieving highest sign-up rates across 18 sites.
• Reduced indirect and critical role utilization by 20% within IB operations.
• Trained 12 YCC4 managers for efficient ramp-up during pod transfers.
• Mentored six associates during Yxu1 launch, achieving PA readiness before peak season.
• Managed PODX dock and stow operations effectively during two-month absence of OM.

PROCESS ASSISTANT/LEAD FULFILLMENT ASSOCIATE - Amazon

(2020-03 - 2023-07)

• Launched and supported four Amazon facilities: YOW1, YOO1, YOW3, and YEG2.
• Optimized receiving process, enhancing team performance and reducing idle time.
• Trained three YOW1 managers and two Pathways operations managers in problem-solving techniques.
• Mentored three area managers and four process assistants across YOO1, YOW3, and YEG2.
• Managed daily operations as acting area manager for three months, effectively delegating duties.
• Supported receiving and stowing processes by training new problem solvers and process assistants.
• Recognized as top-rated process assistant for safety and quality across multiple locations.
• Collaborated with problem solvers during delegation to ensure seamless line operations.

FC ASSOCIATE - Amazon

(2019-06 - 2020-03)

Resolved numerous complex issues with precision, enhancing area readiness and minimizing shift backlogs.

• Achieved top performance in managing decant line operations and resolving receiving challenges.
• Executed problem-solving strategies in Cubiscan to address ISS and damage processes effectively.
• Served as process guide for receiving operations, ensuring fulfillment of daily objectives.

LENS/FILTER TECHNICIAN - Iridian Spectral Technologies

(2015-09 - 2019-09)

• Determined annealing curves based on specifications.
• Performed product reliability testing of first articles before going through to the next phase of processing.
• Performed optical and visual inspections to ensure quality based on specifications.
• Operated machine for measuring, for auto-packing and for auto-loading.
• Performed Annealing (laser and oven) and Characterization, Quality Control and TroubleShooting.

RESIDENT ENGINEER - LB Carmelo Eng'g and a PEE - Philippines

(2007-05 - 2008-09)

• Coordinated with other building engineers and worked out the optimal use of manpower.
• Responsible for maintaining the workforce attendance to carry out everyday activities.
• Attended Meeting in the absence of our Professional Engineer
• Responsible for the safety of my team.

Diploma Program - Paralegal Studies - Herzing College (2018-11)

Bachelor of Science - Electrical Engineering - Western Institute of Technology (2009-03)