Judith Larsen

Customer service and administrative professional with 10+ years of experience supporting clients, managing schedules, and coordinating operations. Bilingual in English and Spanish, with a proven ability to streamline workflows and foster positive client relations.

Onboarding Manager / Customer Care Specialist at UrVenue (2022-08 – 2025-06)

Served as the primary contact for new clientele, ensuring positive onboarding experience and customer satisfaction. Scheduled meetings, led onboarding sessions, and managed client requests through multiple channels.

• Served as the primary contact for new clientele, ensuring a positive onboarding experience and customer satisfaction.
• Scheduled meetings, lead onboarding sessions, and created client-facing presentations and documentation.
• Managed incoming requests via phone, email, and ticketing systems, resolving issues promptly.
• Collaborated with internal teams to align on client needs and maintain project timelines.

Office Coordinator at Emergency Restoration (2021-08 – 2022-07)

Acted as liaison between homeowners, insurance providers, and project managers. Scheduled appointments, processed documentation, and handled payment records.

• Acted as a liaison between homeowners, insurance providers, and project managers.
• Scheduled appointments, processed documentation, and handled payment records.
• Maintained accurate records and ensured timely follow-ups on pending tasks.

Certified Nursing Assistant at Dignity Health St. Rose Dominican (2015-01 – 2021-07)

Facilitated communication between patients, families, and staff in a fast-paced hospital setting. Assisted with patient intake documentation and interdepartmental coordination.

• Facilitated communication between patients, families, and staff in a fast-paced hospital setting.
• Assisted with patient intake documentation and interdepartmental coordination.
• Delivered courteous, professional assistance in high-pressure medical environments.

Medical Specialist at Grifols Biomat (2018-12 – 2019-12)

Conducted new patient intakes, ensured accurate medical documentation, and monitored overall patient health. Completed health assessments and recorded medical histories for donor eligibility.

• Conducted new patient intakes, ensured accurate medical documentation, and monitored the overall health of patients.
• Completed health assessments and recorded medical histories for donor eligibility.
• Collaborated with healthcare staff to ensure compliance with safety protocols.