Justin

Organized and adaptable professional with experience in customer service, event coordination, and office support. Skilled in managing client inquiries, scheduling, and keeping facilities ready for use. Proficient with MS Office and booking systems and work well with different teams to keep operations and events running smoothly.

Brand Ambassador / Customer Service Representative at MOSAIC Sales Solutions (2022-08 – Present)

Integrated Marketing Agency

• Greet and assist customers at events, answering questions, booking appointments, and resolving inquiries promptly.
• Coordinate with vendors, tech teams, and venue staff to ensure smooth event operations and timely setups.
• Manage inventory and maintain organized, guest-ready spaces.
• Adapt to diverse audiences, providing respectful service in all situations.

Sales & Team Lead – National Top Performer at Brand Momentum (2023-01 – 2025-01)

Marketing and Retail Agency

• Achieved #1 national sales ranking for 3 consecutive months by quadrupling monthly sales quotas, driving increased foot traffic, and closing high volumes of sales. Helped lead the BC team to #1 nationwide through proactive customer engagement, persuasive sales techniques, and consistent store performance improvements.
• Coordinate store visits, merchandising, and promotional setups across multiple locations.
• Build strong working relationships with store managers and staff to improve workflow and customer satisfaction.
• Train and mentor new hires, supporting skill development and teamwork.
• Monitor sales data and prepare reports to keep operations on track.

Cashier at Henry's Painting Company (2017-01 – 2019-10)

Painting Company

• Promoted services through direct outreach, social media, and local marketing campaigns, generating new client leads and increasing sales.
• Assisted with client inquiries, appointment scheduling, and preparing quotes to secure projects.
• Supported bookkeeping tasks, including tracking expenses, processing invoices, and maintaining accurate financial records.
• Contributed to day-to-day business operations, ensuring smooth workflow across marketing, sales, and administrative functions.

High School Diploma – A.Y. Jackson Secondary School

Certificate/Course in Social Media Marketing & Growth Strategies – Online Courses