Keith Borwick
Digital content creation | Customer Support | Team Management
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About
I am a results-driven and quality-focused professional with a strong interest in media, communications and graphic design. I am an effective communicator who works confidently both as part of a team and independently, with a personable, approachable and positive manner. I have been consistently commended by clients and colleagues alike for my strong work ethic, friendly nature and ability to manage multiple responsibilities effectively.
I am adaptable and able to think quickly on my feet, using initiative to promptly identify practical solutions to any challenges which may arise. I bring enthusiasm, creativity and a strong commitment to delivering high-quality work to every role and team I am part of.
Experience
Retail Betting Agent for Paddy Power Bookmakers – August 2025 – August 2026
To financially support my return to education as a mature student, I worked in a retail betting agency part-time. My roles and responsibilities in this position included:
● Processing bets, handling cash transactions and managing betting terminals.
● Assisting customers with odds, placing wagers and navigating online or telephone services.
● Maintaining shop standards and ensuring compliance with social responsibility and gambling legislation.
Content Creation and Website Management for Finnegan’s Coach Hire, Bray 2022 - 2026
On a casual basis, I have been working with a family friend’s small business for a number of years, creating content, taking photographs and managing their website.
Channel Returns, Reverse Logistics and Senior Technical Support Specialist at Concentrix (sub-contract with Neato Robotics) - September 2019 - May 2022
I worked in this position until the end of 2022. Unfortunately, I was made redundant, along with many colleagues. It was after being made redundant that I decided to apply for university courses.
My roles and responsibilities in this position included:
● Conducting interviews for prospective new hires
● Mentoring and training our new hires by demonstrating the real-world application of their training
● Social media management, community outreach and resolution
● Managing product returns and policy execution from retailers spanning all of Europe
● As a tenured and trusted agent within the Neato contract, I was also put in various supervision roles
Technical Support Agent (with social media management) at Concentrix (sub-contract with Neato Robotics) - January 2018 - September 2019
My roles and responsibilities in this position included:
● Providing excellent customer service
● First contact resolution via phone, email and live chat
● Managing the chat team
● Meeting targets and SLAs (Service Level Agreements)
● Managing case work and tickets
● Assisting ongoing cases to ensure SLA was achieved
● Performing outbound communication to ensure that all issues were being resolved in a timely manner
● Building customer rapport and brand loyalty
● I led our high-end product team, which dealt with solving specific issues in relation to our newest model
● I also took on managing some social media channels for the company to cover a maternity leave contract for some time
Office Administration at Hays Recruitment - January 2017 - December 2017 (Sydney, Australia)
My roles and responsibilities in this position included:
● Being the first point of contact for walk-in appointments and meetings
● Handling inbound and outbound communications
● Updating and refining data
● Archiving and data entry to the network systems
● Conferring with Hays’ agents and arranging meetings
Bar Supervisor at Foxhound Inn - October 2008 -January 2017
My roles and responsibilities in this position included:
● Setting up, supervising and managing events
● Floor management
● Stock taking, stock management, ordering new stock and processing deliveries
● Cash handling
● Signing for collections e.g. delivery and cash collections
● Operation of the on-premises security and till systems
Education
Bachelor of Arts in Media Studies and Anthropology – Maynooth University (2023 – 2026)
Higher National Diploma in Interactive Media – Ballyfermot College of Further Education (2010)
FETAC/QQI Level 5 Certificate in Creative Media – Ballyfermot College of Further Education (2009)
