Kaitlyn Dufoe

Experienced customer service representative with a diverse background in Retail, Esthetics, Bookkeeping, and Food Service. Proficient in gaining customer relations, maintaining high sales performance, and keeping an efficient and organized workplace in order. Friendly, enthusiastic and hard-working.

Sales Associate - Griffin Jewellers - Sarnia, ON

(2024-10)

• Provided a positive and comfortable customer service experience that makes every customer feel welcome and happy to come back
• Studied and understood products to provide knowledgeable and trustworthy advice
• Exceeded daily sales goals and budgets
• Maintained a fully stocked and appealing display of products
• Maintained a clean and sanitized environment

Key Holder/ Sales Associate - Bath & Body Works - Sarnia, ON

(2020-10 - 2024-10)

• Met and drove sales plans above target
• Provided daily coaching to employees to help foster a strong team and exceeded daily goals
• Greeted and assisted customers throughout the workplace
• Handled Cash and Register duties including opening and closing the store
• Managed payroll
• Placed coin orders
• Organized and managed marketing

Esthetician - Caryl Baker Visage - Sarnia, ON

(2018-08 - 2019-11)

• Offered one-on-one expert consultation and beauty advice to clients
• Tended to telephone calls and manage client appointments
• Performed facial services on clients such as brow waxing, tinting, lash lifting, makeup applications, facial
• Provide treatments such as ear piercing, teeth whitening, etc.
• Promoted, demonstrated, and sold skin care and cosmetic products to clients

Food Server - Subway - Sarnia, ON

(2016-04 - 2017-11)

• Managed food preparation as well as customer service
• Responsible for maintaining a clean and sanitized environment
• Followed all guidelines and rules as a Certified Food Handler

Sales Associate - The Body Shop - Sarnia, ON

(2015-11 - 2016-01)

• Engaged and assisted customers on the sales floor
• Demonstrated and explained products
• Handled cash and register duties

Certified Public Bookkeeper (CPB) Candidate / Accounting Fundamentals Certificate - Bookkeeping - National Association of Certified Public Bookkeepers (NACPB) (2025-09 - 2026-03)

Esthetician - Esthetics - Lambton College (2017-09 - 2018-08)

OSSD - St.Patrick's Catholic High School (2011-09 - 2015-06)