Kajal Unagar

Business Analyst with 5+ years of experience analyzing business processes, eliciting and documenting business requirements, facilitating stakeholder workshops, and supporting Agile software delivery. Experienced in creating BRDs, FRDs, user stories, acceptance criteria, workflow documentation, UAT planning, gap analysis, and process improvement. Skilled in Microsoft Office, JIRA, Visio, SQL, Power BI, Tableau, stakeholder management, and SDLC.

Business Analyst - Digital Transformation Intern - GoDirect Technologies - Canada

(2025-01 - 2026-02)

• Collaborated with stakeholders to elicit, analyze, validate, and document business requirements.
• Created BRDs, FRDs, user stories, workflow diagrams, and acceptance criteria.
• Conducted gap analysis and recommended process improvements.
• Coordinated UAT, test cases, defect tracking, and deployment validation.
• Facilitated stakeholder meetings and requirement review sessions.
• Built Power BI, Tableau, and Zoho Analytics dashboards for KPI reporting.
• Used Microsoft Office, JIRA, Confluence, and Visio for documentation.

Business Analyst - Seven IT Solutions - India

(2019-12 - 2023-04)

• Gathered and documented business requirements.
• Supported full Software Development Life Cycle (SDLC) including requirements, testing, and deployment.
• Produced functional specifications and process flows.
• Performed fit-gap analysis and impact assessments.
• Supported Agile delivery, UAT, and implementation.
• Worked with cross-functional stakeholders throughout SDLC.

IT Specialist - SAP & MIS Reporting - Essar Steel - Canada

(2017-11 - 2019-11)

• Managed SAP modules (T-codes, purchase requests, IM logs) and supported enterprise IT operations.
• Developed MIS dashboards and executive reports, improving visibility for leadership decision-making.
• Enhanced data integrity, backup, and recovery systems using RMAN and Flashback.
• Implemented REDMINE project tracking system, improving workflow efficiency and reporting.

PG Diploma - I.T. Business Analysis - Conestoga College (2023-05 - 2024-08)

Bachelor's - Computer Science Engineering - SNPIT & RC (2013-06 - 2016-08)