Head Barista - Water Cooler Coofee - London, Greater London
(2025-04 - 2026-05)
- Coach the team for service performance.
- Coordinate food and beverage service.
- Develop a work team.
- Execute crisis management plan.
- Implement outlet and equipment maintenance plans.
- Maintain displays and inventories.
- Manage operations for service excellence.
- Manage service performance.
- Manage workplace safety and health system.
- Prepare and serve hot beverages.
- Solve problems and make decisions at managerial level.
- Supervise, motivate and empower staff.
Head Barista/Supervisor - %Arabica coffee - Hackney, Greater London
(2024-09 - 2025-04)
- Coach the team for service performance.
- Coordinate food and beverage service.
- Develop a work team.
- Execute crisis management plan.
- Implement outlet and equipment maintenance plans.
- Maintain displays and inventories.
- Manage operations for service excellence.
- Manage service performance.
- Manage workplace safety and health system.
- Prepare and serve hot beverages.
- Solve problems and make decisions at managerial level.
- Supervise, motivate and empower staff.
- Assisted with in-store coffee roasting responsibilities, supporting freshness, quality control, and consistency.
Front Desk Supervisor - Grizzly motor hotel - Fox Creek, AB
(2022-03 - 2024-03)
- Welcoming guests and checking their details against their bookings.
- Allocating guests their rooms and providing keys.
- Answering phones from prospective customers and guests, taking messages and delivering them.
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information.
- Preparing room bills and ensuring prompt payments.
- Checking guests out, taking payments and returning deposits.
- Recruiting, training and managing a hotel's employees.
- Monitoring employee performance and offering regular evaluation meetings designed to improve service.
- Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place.
- Managing budgets and finances and controlling expenditure.
- Carrying out regular inspections of a hotel's property and amenities and organising necessary maintenance.
Front Desk Manager - The Eastern Hotel - Jeju Seogwipo
(2021-07 - 2022-03)
- Welcoming guests and checking their details against their bookings.
- Allocating guests their rooms and providing keys.
- Answering phones from prospective customers and guests, taking messages and delivering them.
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information.
- Preparing room bills and ensuring prompt payments.
- Checking guests out, taking payments and returning deposits.
- Recruiting, training and managing a hotel's employees.
- Monitoring employee performance and offering regular evaluation meetings designed to improve service.
Assistant Front Desk Manager - hotel alice and trunk - Jeju-do, Jeju-si
(2019-02 - 2021-07)
- Welcoming guests and checking their details against their bookings.
- Allocating guests their rooms and providing keys.
- Answering phones from prospective customers and guests, taking messages and delivering them.
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information.
- Preparing room bills and ensuring prompt payments.
- Checking guests out, taking payments and returning deposits.
- Recruiting, training and managing a hotel's employees.
- Monitoring employee performance and offering regular evaluation meetings designed to improve service.
Store Manager - Vapeluv - Toronto
(2017-11 - 2019-02)
- Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
- Achieve sales goals
- Operate cash registers, process point of sale purchases and balance drawers
- Advise customers on products and services that best suit their needs
- Learn about new products, services and company policies regularly
- Keep the sales floor clean and visually appealing
- Handle merchandise returns and refunds
- Cross-sell products to increase revenue
SALES ASSOCIATE - DashVapes Inc. - Toronto, CA
(2016-10 - 2017-10)
- Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
- Achieve sales goals
- Operate cash registers, process point of sale purchases and balance drawers
- Advise customers on products and services that best suit their needs
- Learn about new products, services and company policies regularly
- Keep the sales floor clean and visually appealing
- Handle merchandise returns and refunds
- Cross-sell products to increase revenue
SALES ASSOCIATE - The class - Gangnam, Seoul
(2014-08 - 2016-09)
- Provide excellent customer service which includes greeting customers, answering their questions and ensuring optimal customer satisfaction
- Achieve sales goals
- Operate cash registers, process point of sale purchases and balance drawers
- Advise customers on products and services that best suit their needs
- Learn about new products, services and company policies regularly
- Keep the sales floor clean and visually appealing
- Handle merchandise returns and refunds
- Cross-sell products to increase revenue
Head Barista/Supervisor - The rocky chocolate factory - gangnam, seoul
(2011-01 - 2012-09)
- Coach the team for service performance.
- Coordinate food and beverage service.
- Develop a work team.
- Execute crisis management plan.
- Implement outlet and equipment maintenance plans.
- Maintain displays and inventories.
- Manage operations for service excellence.
- Manage service performance.
- Manage workplace safety and health system.
- Prepare and serve hot beverages.
- Solve problems and make decisions at managerial level.
- Supervise, motivate and empower staff.
Barista - Viearae - Gangnam, Seoul
(2009-03 - 2011-01)
- Grinding and brewing coffee
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
- Consistently providing well-crafted, beautifully presented and tasty beverages
- Taking client orders and receiving payment
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment
- Following health and safety guidelines
- Regularly performing stock checks in the coffee bar and placing new orders
- Following recipes and presentations for food and beverage items, if needed
- Being aware of and following operational policies and procedures
- Being punctual and maintaining regular and consistent attendance
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
- Contributing to a positive work environment
