Business System Analyst | SaaS | Project Managemen
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With a robust background in system analysis and project management, I am focused on delivering software solutions that transform business operations. Expertise in prescriptive analytics and CRM has been instrumental in understanding and fulfilling complex business requirements, ensuring seamless implementations that align with stakeholder expectations.
Over a decade of experience in business systems analysis and project management, with a strong focus on SaaS, COTS, and ERP implementations for public sector and municipal clients across North America.
Proven track record of leading end-to-end SaaS implementation projects for municipal clients—covering requirements gathering, process mapping, system configuration, and user adoption—while consistently delivering within scope, budget, and timeline.
Deep expertise in local government workflows including permitting, zoning, licensing, and code enforcement; known for delivering tailored, practical solutions that maximize out-of-the-box functionality and minimize customizations.
Skilled in translating complex municipal codes and business rules into clear, rules-driven configurations—particularly within Excel-based systems—ensuring intuitive adoption by non-technical users.
Strong cross-functional collaborator with experience working across sales, product, support, and technical teams; highly proficient in Agile, Waterfall, and hybrid methodologies and tools including Excel, Jira, Confluence, Microsoft CRM, and Salesforce to manage risks, track deliverables, and continuously improve project outcomes.
Led full-cycle implementations of CityView’s municipal software solutions for U.S. and Canadian clients, including permitting, licensing, code enforcement, and planning modules—ensuring timely, in-scope delivery.
Gathered and analyzed client business requirements, translated municipal regulatory workflows into functional system specifications, and configured out-of-the-box SaaS solutions to align with local government needs.
Mentored junior analysts in business analysis best practices, requirements documentation, and configuration techniques, enabling them to contribute effectively to municipal software implementations.
Collaborated with cross-functional teams including project managers, QA, data migration, and support to coordinate project milestones, resolve issues, and ensure a seamless onboarding experience for municipal stakeholders.
