Continuous Improvement Analyst at 4iiii Innovations (2024-09 – Present)
Led a cross-functional process-improvement initiative to standardize manufacturing operations, strengthen quality controls, and improve process visibility and traceability across multiple production workstations.
- Translate business and technical requirements into project plans, milestones, dependencies, action items, resource requirements, and implementation priorities, contributing to a 20% reduction in rework.
- Coordinate concurrent technology and operational-improvement initiatives across engineering, software, hardware, quality, manufacturing, and operations, maintaining 95%+ on-time milestone performance.
- Maintain project RAID registers, action trackers, decision records, change logs, milestones, and project documentation, escalating risks and delivery constraints to appropriate stakeholders.
- Develop dashboards, executive summaries, status reports, and management presentations providing visibility into milestones, risks, issues, quality performance, actions, and delivery trends.
- Serve as a coordination point across cross-functional teams, facilitating project reviews, resolving dependencies, tracking actions, and maintaining stakeholder alignment throughout execution.
- Implement structured documentation, traceability, governance, SOP, and quality-control practices supporting organizational and ISO 9001:2015 standards.
- Delivered operational-improvement and process-standardization initiatives contributing to approximately 30% improvement in operational efficiency.
IT Project Manager at Petroleum Development Oman (2015-03 – 2024-03)
Delivered and supported enterprise infrastructure, cloud, workplace technology, application, migration, systems-integration, and digital-transformation initiatives within a large energy-sector technology environment.
- Coordinated project execution across infrastructure teams, developers, product owners, business users, vendors, service providers, and other stakeholders, achieving 95%+ on-time delivery performance.
- Established and maintained project governance including RAID registers, action and decision trackers, integrated schedules, milestones, dependencies, change logs, and status reporting across concurrent initiatives.
- Prepared executive dashboards, governance decks, project summaries, status reports, and leadership presentations using Power BI, Excel, PowerPoint, SharePoint, and Microsoft Project.
- Led a major SharePoint/Microsoft 365 transformation involving 200+ site migrations, coordinating planning, business users, technical teams, migration activities, testing, change management, release, and operational handoff.
- Maintained structured project documentation and document control, including requirements, plans, governance artifacts, validation records, technical procedures, status reports, approvals, and implementation documentation to support audit readiness and organizational compliance.
- Managed project risks, issues, dependencies, scope changes, and delivery constraints, proactively escalating items requiring leadership decisions and tracking them through resolution.
- Used ServiceNow and ITIL-aligned service-management processes to support incident, change, release, operational-readiness, and service-transition activities within the enterprise technology environment.
- Built Power BI dashboards and KPI reporting to provide leadership with clear visibility into project progress, risks, issues, resources, milestones, and delivery performance.
- Supported software development and enterprise technology initiatives using SharePoint, Microsoft 365, Confluence, and collaboration tools for project delivery and documentation.
- Coordinated operational readiness, knowledge transfer, release activities, and handoff to support teams to ensure successful transition from project delivery into ongoing service operations.
- Applied Agile, Hybrid, Waterfall, and Stage Gate delivery approaches using Microsoft Project, Azure DevOps, Jira, SharePoint, and Microsoft 365.
IT Analyst at Tata Consultancy Services (2011-08 – 2015-03)
Managed support and enhancement activities for clinical-trial and regulatory-compliance applications, maintaining availability, performance, documentation, and compliance requirements.
- Designed and developed.NET, JavaScript, and SharePoint solutions that automated business processes and reduced manual effort by 30–40%.
- Created technical documentation, user guides, deployment procedures, and support materials to strengthen knowledge transfer and operational readiness.
- Participated in requirements analysis, design discussions, testing, technical decision-making, and implementation support.
- Improved application usability and user adoption through front-end enhancements using JavaScript, HTML, and CSS.
- Directed cross-functional delivery teams and third-party vendors, ensuring projects were completed on time and within budget.
Software Engineer at LTIMindtree (2010-03 – 2011-07)
Designed and deployed SharePoint solutions for the finance department, managing site administration, security, and permissions.
- Implemented a SharePoint-based knowledge management system, improving document retrieval times by 50%.
- Provided technical support and maintenance for Microsoft environments.
Web Design Engineer at Randstad (2008-09 – 2010-03)
Designed and developed web-based applications and user interfaces using HTML, CSS, JavaScript, and web technologies, translating business requirements into functional technical solutions.
- Collaborated with developers, business users, and technical stakeholders on requirements, design, testing, implementation, and issue resolution throughout the development lifecycle.
- Supported application testing, documentation, deployment, and production troubleshooting, building a strong technical foundation in SDLC and enterprise technology environments.
