Karan Kanwar

A health graduate with strong interpersonal communication, customer service, multi-tasking skills and ability to problem solve and dispute resolution.

Process Assistant

• Track and report ATS/labor hours.
• Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance.
• Ensure successful area performance through tracking and reporting metrics.
• Independently assess all aspects of associate work performance and provide timely and detailed feedback.
• Participate in Operational Excellence initiatives

Amazon Warehouse - Hamilton, ON October 2023 to July 2024

• Develop and track effectiveness of training programs , including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.
• Document feedback results to help the learning department identify strengths as well as area of improvement.
• Manage ticketing system and ensure tickets are closed within expected timeline.
• Coordinate site associate experience week program and assigning learn before doing plans for operations.
• Coordinate ambassador identification program and new hire onboarding and ambassador audits.

Technical Support Consultant

• used tools and resources to accurately assess customer accounts and needs
• liaised with other departments or business partner to coordinate clients needs
• Provide accurate technical support

• introduction and understanding of various WSIB, MVA , other health insurance claims
• doing accurate data entry in relevant software

BACHELORS IN PHYSIOTHERAPY in Health Science