Process Assistant
Amazon Warehouse - Hamilton, ON June 2019 to September 2024
- Track and report ATS/labor hours.
- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance.
- Ensure successful area performance through tracking and reporting metrics.
- Independently assess all aspects of associate work performance and provide timely and detailed feedback.
- Participate in Operational Excellence initiatives
Learning Coordinator
Amazon Warehouse - Hamilton, ON October 2023 to July 2024
- Develop and track effectiveness of training programs , including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.
- Document feedback results to help the learning department identify strengths as well as area of improvement.
- Manage ticketing system and ensure tickets are closed within expected timeline.
- Coordinate site associate experience week program and assigning learn before doing plans for operations.
- Coordinate ambassador identification program and new hire onboarding and ambassador audits.
Technical Support Consultant
Rogers Communications - ON February 2022 to July 2022
- used tools and resources to accurately assess customer accounts and needs
- liaised with other departments or business partner to coordinate clients needs
- Provide accurate technical support
volunteer work care clinics, March 2021 to April 2021
- introduction and understanding of various WSIB, MVA , other health insurance claims
- doing accurate data entry in relevant software
