Facilities Coordinator / Technician at Infinera Canada (now part of Nokia) (2015-01 – Present)
Coordinated daily building operations and maintained facility standards.
- Coordinated daily building operations, including facilities management, tenant support, shipping/receiving, and office services.
- Maintained accurate records of building maintenance, inspections, and service schedules to ensure compliance and operational efficiency.
- Acted as primary point of contact for tenant inquiries, requests, and complaints, delivering timely resolutions and clear communication.
- Communicated building policies, emergency procedures, and operational updates to tenants and staff.
- Oversaw mail and courier services, ensuring efficient handling of incoming and outgoing deliveries.
- Monitored and reported building system performance (HVAC, lighting, utilities), escalating issues promptly to minimize downtime.
- Managed inventory of office and building supplies, placing orders as required to support uninterrupted operations.
- Collaborated with vendors, contractors, and tenants to maintain service quality and customer satisfaction.
- Demonstrated strong organizational skills by effectively prioritizing multiple tasks in office, building, and warehouse environments.
- Completed Facilities Management Professional (FMP) coursework and Joint Health & Safety training, including WHMIS, First Aid/CPR, and Fire Safety Warden certification.
Store Facility Technician at Target Canada (2013-06 – 2015-12)
Oversaw daily store facilities operations and managed maintenance projects.
- Oversaw daily store facilities operations, ensuring a safe, secure, and guest-focused environment.
- Partnered with contractors and store leadership to complete maintenance, repairs, and punch-list corrections on schedule for the successful Ottawa store launch.
- Managed expenses, tools, and materials within budget guidelines while maintaining high standards of quality and compliance.
- Recognized for sound judgment, problem-solving, and the ability to deliver results under tight deadlines.
Customer Service Representative at LCBO (2012-11 – 2012-12)
Fixed-term holiday season position.
Rural and Suburban Mail Carrier (RSMC) at Canada Post (2012-04 – 2012-12)
Delivered mail in rural and suburban areas.
Facilities Coordinator, Operations Department at Curtiss Wright Controls (Dy4Systems) (2004-01 – 2012-12)
Coordinated facility operations and managed building systems.
- Coordinated and resolved facility service requests, including moves, repairs, and maintenance, ensuring minimal disruption to operations.
- Achieved monthly savings of over $4,000 by preparing RFQs and overseeing installation of multi-function printers without service interruptions.
- Directed daily facility operations, including meeting room setup, audiovisual support, and maintaining a professional workplace environment.
- Conducted inspections of HVAC systems, humidifiers, and backup generators; scheduled preventive maintenance and supervised contractors.
- Managed employee relocations, successfully coordinating the move of a 35-person department in one day with no business downtime.
- Trained staff on VOIP systems, managed programming, and maintained accounts to optimize communication efficiency.
- Oversaw procurement of office equipment and supplies, negotiated vendor contracts, and monitored delivery schedules.
- Maintained inventory of furniture and equipment, tracked lease expirations, and implemented proactive maintenance strategies.
- Served on the Emergency Response Team, ensuring compliance with safety standards and conducting fire alarm/emergency lighting tests.
- Administered facility security systems, including key and access card inventory, ID badge creation, and floor plan updates in Visio.
- Provided internal help desk support via phone, email, and in-person service.
- Supported warehouse operations by accurately picking, filling, and delivering orders.
Office Coordinator, Publication Department at Dy4 Systems (1997-01 – 2012-12)
Produced product documentation and provided administrative support.
- Produced high-quality product documentation, CDs, and DVDs, ensuring timely delivery to global clients.
- Reduced worldwide shipping costs by thousands annually by converting documentation packages (1,000–2,000 pages) from binders to CD/DVD formats.
- Retrieved, scanned, and prepared technical documents for inclusion in product packages; ensured accuracy and quality assurance.
- Provided clerical and administrative support across the company, including printing, copying, scanning, faxing, word processing, and filing.
- Purchased office supplies, maintained inventory levels, and managed vendor relationships.
- Oversaw secure offsite storage of documentation through Iron Mountain contractor.
- Supported warehouse operations by accurately picking, filling, and delivering orders.
Records and Correspondence Control Clerk at Parliament of Canada (1995-01 – 1999-12)
Operated printing equipment and managed document records for House of Commons.
- Operated Xerox Docutech high-speed digital printers, ensuring accuracy and quality of printed materials.
- Coordinated work orders, reviewed specifications, and resolved inconsistencies to meet production requirements.
- Scheduled and monitored production timelines and quantities to ensure on-time delivery.
- Operated bindery and finishing equipment (saddle stitcher, paper cutter, shrink wrapper, padding machine, folder, paper drill press) to complete publication processes.
- Maintained a neat, organized work environment and communicated issues affecting quality or productivity.
- Trimmed stock and operated electric guillotine for precision finishing.
- Classified, indexed, and cross-referenced documents received in the Minister's Office, ensuring accurate recordkeeping.
- Hand-delivered time-sensitive documents to Members of Parliament with discretion and timeliness.
- Managed filing systems, photocopying, and correspondence processing.
- Operated the Minister's signature machine to support official documentation workflows.
