Kareena Malhan

I am a motivated insurance professional eager to provide reliable coverage solutions. Committed to learning and building trust, I focus on helping clients protect their financial future.

Saks OFF 5TH, Calgary, Alberta - Retail Sales Associate August 2022 – January 2024

• Built strong customer relationships, contributing to increased sales and a loyal clientele.
• Leveraged in-depth product knowledge to assist clients in finding the right merchandise to meet their needs.
• Processed cash and credit transactions efficiently and accurately, ensuring a smooth customer experience.
• Strategically arranged store displays to highlight products, improving sales potential and customer engagement.
• Managed visual merchandising updates on the sales floor to reflect seasonal changes and promotions.

• Demonstrated excellent client relationship management skills, effectively educating customers on insurance products and services.
• Developed strong communication, cash handling, leadership, and public speaking skills while providing client-focused service and problem-solving solutions.
• Managed and monitored insurance claims, addressing client inquiries and ensuring timely follow-up.
• Advised clients on billing accounts, established payment methods, and guided them through policy renewals and cancellations.
• Handled highly sensitive and confidential information with professionalism and discretion.

• Kept up-to-date with current sales, promotions, and store policies regarding payments and exchanges, providing accurate information to customers.
• Utilized handheld devices to track and monitor inventory levels across multiple store locations, ensuring product availability for customers.
• Engaged with customers in a friendly and professional manner, building rapport and enhancing the shopping experience.
• Responded promptly and efficiently to customer inquiries, offering solutions and assistance to meet their needs.

• Built strong rapport with customers, driving repeat business and delivering exceptional customer service.
• Awarded 'Employee of the Month' twice for consistently exceeding sales targets and providing outstanding service.
• Replenished stock to maintain inventory levels and operated cash registers efficiently to ensure smooth transactions.
• Organized and maintained the stockroom, ensuring merchandise was readily available for sales floor replenishment.

IFSE - Life License Qualification Program August 2024 - Present 

Hope Christian - Academic Upgrading Online September 2022 - August 2023

PNC Learning, Online - Alberta General Insurance Level 1 July 2021 - April 2022

Nelson Mandela High School, Calgary AB September 2017 - June 2020