Linda Awa

Administrative support professional with more than a decade of experience coordinating records, correspondence, service requests, and follow-ups, alongside current Canadian insurance experience. Comfortable speaking with clients, gathering accurate information, explaining next steps clearly, and keeping sensitive files organized. Brings a calm, practical approach to busy teams supporting claims, case managers, and service providers.

Licensed Insurance Representative - Co-operators

(2025)

• Respond to client calls and service requests, gather details, assess needs, and explain coverage, billing, endorsements, and next steps clearly.
• Prepare quotes and policy changes, maintain accurate client records, and follow up on outstanding information and requests.
• Guide clients through claims questions and connect them with the appropriate claims resources while staying within the scope of the role.
• Handle sensitive financial and personal information with care while balancing service quality, accuracy, and busy call queues.

Customer Service Representative - HGS

(2024-07 - 2024-09)

• Handled customer inquiries by phone, identified the issue, documented interactions, and worked toward timely resolution or escalation.

Principal Administrative Officer - Nigerian Christian Pilgrim Commission

(2021-01 - 2023-09)

• Coordinated administrative workflows, correspondence, records, and follow-ups across teams and external contacts.
• Reviewed information for completeness and accuracy, kept files organized, and helped improve office efficiency.

Senior Administrative Officer and earlier HR and Administrative roles - Nigerian Christian Pilgrim Commission

(2011-12 - 2020-12)

• Managed records, scheduling, communications, and service requests in a high-volume public-facing environment.
• Supported interviews and documentation for more than 6,000 pilgrims, applying consistent processes and careful information management.
• Worked with colleagues and stakeholders to resolve missing information and keep activities moving on schedule.

MSc - International Human Resource Management - Oxford Brookes University

LLB - University of Uyo

Professional Diploma - Executive Assistance

Office Management and Effective Administration

Data Entry Certificate