Karen Howell

Energetic, enthusiastic and versatile professional with over 20 years of frontline expertise as a licensed customhouse broker; knowledge of international trade agreements, custom specialist, logistics, supply chain and administration. Exceptional communicator with strong analytical and problem resolution skills. Displays dedication and determination in all endeavours with diligent attention to detail.

Currently seeking a challenging compliance auditor/officer opportunity to compliment my experience, credentials and skills. A high-energy, multi-tasking and solutions-based individual who works well under the pressure; strong analytical, critical thinking abilities and detail oriented; skilled in resolving complaints and delivering exceptional quality customer service. Exceptional leadership and team building qualities in the training, mentoring and motivating of team members to accomplish objectives and meet deadlines.

In-depth knowledge of the full range of Canada Customs regulations, procedures and documentation as well as all transportation/shipping paperwork. Proficient in the use of laptop and desktop computers, Microsoft Word, Excel and Outlook Office Software.

Warehouse Administrative Associate - UNITED PARCEL SERVICES - Brampton, Ontario

(2022-01 - 2024-12)

• Logs information into UPS systems and Database
• Inspects packages invoices and waybills for legibility
• Maintains a rapport with Drivers and other team members
• Communicates with customers and accurately update information to ensure proper package delivery
• Adhere to the company high level of time sensitivity and confidentially for their customer
• Knowledge of in house systems software

Compliance Auditor/ Licensed Customhouse Broker - EXPEDITORS CANADA - Mississauga, Ontario

(2001-01 - 2024-12)

• Review and Process post entry claims and submit to CBSA
• Tracks, monitors, and reports on the aging receivables from CBSA on behalf of the client as well as the Company
• Investigate root cause analysis of claims and report to Management
• Prepare and maintain various management reports
• Ensure relevant Canada Border Services regulatory requirements and legislations are met
• Conduct thorough review and maintenance of existing client database to ensure that information is compliant with Canada Border Services
• Perform daily mandatory audits on all new employees, new clients and problem accounts prior to CADEX transmission
• Deals with customer service issues and implement procedures to avoid repetition
• Ensures that daily operations and deadlines are met

Dispatcher/Customer Service Representative - CANADIAN PACIFIC RAILWAY - Vaughan, Ontario

(2000-01 - 2001-12)

• Accurately processed the request for delivery/pickup of full and empty containers
• Dispatched and maintained a daily record keeping of containers
• Assisted with administrative duties
• Communicated delivery delays or issues to Customer Service or direct Customer

Dispatcher, Customs Rep, Logistics Coordinator - TRANSPACIFIC CONTAINER TERMINAL - Brampton, Ontario

(1997-01 - 2000-12)

• Assisted customers with the process of "IN BOND" shipments
• Accurately accounted for over 46,000 sq. ft of L C L Cargo
• Traced and dispatched F C L containers from C N & C P Rails
• Communicated with drivers and customers to ensure timely pickup and delivery of shipments
• Assisted with telephone inquiries about Customs Seizures or General Cargo
• Booked container loads (CN/CP) follow up for release and appointments for Customs Examination
• Gathered information to assist in the investigation process for C B S A Container Examinations

Graduate - International Freight Forwarding & Customs Brokerage Administration - Seneca College (1994-12)