Klassy K

Enthusiastic and versatile professional with over 20 years of front line expertise as a licensed In-house Custom Specialist, Logistics and Administration. Exceptional communicator with strong analytical and problem resolution skills. A high-energy, multi-tasking and solutions-based individual who works well under the pressure; critical thinking abilities and detail oriented; skilled in resolving complaints and delivering exceptional quality customer service.

Transit Operator at Brampton Transit (2024-01 – Present)

• Safely operate a transit bus in accordance with the Highway Traffic Act and pre-assigned routes.
• Collect fares and issue transfers to passengers.
• Provide information on routes and ensure a positive experience for all passengers.
• Ensure the safety of all passengers and the public
• Ability to remain calm under pressure and exercise good judgment.
• Exceptional customer service

Warehouse Administrative Associate at United Parcel Services (2022-01 – 2024-12)

• Logs information into UPS systems and Database
• Inspects packages invoices and waybills for legibility
• Maintains a rapport with Drivers and other team members
• Communicates with customers
• Accurately make necessary updates and corrections to ensure proper package delivery
• Adhere to the company high level of time sensitivity and confidentially for their customer
• Knowledge of in house systems software

Compliance Auditor / Licensed Customhouse Broker at Expeditors Canada (2001-01 – 2024-12)

• Ensure proper and timely filing of post entry claims.
• Investigate root cause analysis of claims and report to Management.
• Prepare and maintain various types of reports.
• Ensure relevant Canada Border Services regulatory requirements and legislations are met
• Conduct thorough review and maintenance of existing client database to ensure that information is compliant with Canada Border Services.
• Perform daily mandatory audits on all new employees, new clients and problem accounts prior to CADEX transmission.
• Deals with customer service issues and implement procedures to avoid repetition.
• Demonstrate the ability to influence others towards worthwhile objectives.
• Ensures that daily operations and deadlines are met.
• Clarifying invoice data, items, and prices with vendors
• Internally control and manage reimbursement payments
• Correcting problems in invoice data

Dispatcher, Customs Rep, Logistics Coordinator at Transpacific Container Terminal (1997-01 – 2000-12)

• Assisted customers with the process of "IN BOND" shipments
• Accurately accounted for over 46,000 sq. ft of LCL Cargo
• Freight Cashier
• Assisted with telephone inquiries about Customs Seizures or General Cargo
• Traced and dispatched FCL containers from CN & CP Rails
• Knowledgeable about Customs searches procedures
• Gathered information to assist in the investigation process for CBSA Container Examinations

Graduate in International Freight Forwarding & Customs Brokerage Administration – Seneca College (1994-12)