Karen Pirri

Highly motivated Customer Service Professional with extensive experience supporting diverse customers in fast‑paced, people‑centric environments. Recognized for strong communication, empathy, active listening, and the ability to resolve issues with patience and professionalism. Brings a proven track record of building positive relationships, handling complex or sensitive interactions, and maintaining accuracy in documentation, cash handling, and administrative tasks.

Front End Lead - Cabela's and Bass Pro Shops

(2025-09 - 2026-01)

• Supervised 40+ front‑end associates, assigning lanes, breaks, and customer coverage.
• Performed opening and closing procedures: safe counts, till setups, end‑of‑day reconciliation.
• Served as first point of contact at the front end; assisted customers in person and by phone, addressing questions, returns, exchanges, and payment issues with professionalism.
• Coached cashiers on speed, accuracy, service standards, and policy adherence.
• Resolved escalated customer concerns; processed returns/exchanges per SOP.

Cashier - No Frills-Airdrie

(2024-04 - 2025-08)

• Processed customer orders efficiently with cash, credit, and debit transactions.
• Delivered consistent friendly service, performing price matches per policy.
• Supported front‑end coverage during peak periods and assisted with basic merchandising/recovery.
• Maintained a clean, organized workstation and adhered to food safety and hygiene standards.

Cashier - Canadian Tire Corporation

(2020-09 - 2023-12)

• Assisted customers with product questions, pricing concerns, and purchase processing (cash/credit/gift cards); collected contact info for receipts/rewards.
• Resolved customer issues or escalated appropriately to ensure timely solutions and satisfaction.
• Supported Garden Centre operations seasonally (customer guidance, plant care), emphasizing approachable, informed service.
• Followed closing routines, till balancing, and basic loss‑prevention practices; maintained clean, safe checkout zones.

Produce Manager - Calgary Co-operative Association

(2009-01 - 2019-09)

• Led daily department operations with a focus on customer service, product knowledge, and accurate signage/pricing.
• Trained and coached staff on service standards, safety, and SOPs; coordinated schedules and task assignments.
• Maintained accurate records (ordering, rotation logs, waste/shrink tracking) and coordinated with vendors and front end.
• Ensured food safety and sanitation compliance; upheld departmental quality standards to support brand reputation.

High school diploma or GED - James Fowler