Karim Surani

Driven and creative Business Administration graduate with a focus on international business and digital marketing. Offering 5+ years of experience in high-volume operations with a strong background in data reporting and market research. Skilled in writing clear communications and supporting the daily workflow. Seeking to actively contribute to marketing campaigns and national event initiatives.

Your Independent Grocer

Personal Shopper

Lead daily operations, organizing workflows among team members to fulfill over 100 orders per day. Retained high-value client relationships by resolving up to 30 order discrepancies per shift, negotiating alternatives with clients to ensure retention and satisfaction. Drafted and sent structured emails to a third-party partner (DoorDash) to resolve order discrepancies and coordinate timely completion.

Wellings of Stittsville

Server

Delivered high-standard service to residents in a professional senior living community, balancing efficiency with compassionate relationship management. Successfully managed service for 7+ tables simultaneously while maintaining high customer satisfaction in a fast-paced environment.

Advanced Diploma in Business Administration