Director of Sales, Eastern Canada & United States - Balcan Innovations - Montréal, QC
(2025-01)
- Lead strategic relationship management for a $60M portfolio across Canada and selected U.S. markets
- Manage and support a team of 8 account managers across multiple regions, fostering collaboration, accountability, and client engagement excellence
- Collaborate cross-functionally with operations, customer service, supply chain, and executive leadership teams to align organizational priorities and support sustainable growth objectives
- Support strategic planning, revenue forecasting, and stakeholder engagement initiatives across key accounts and territories
- Contribute to commercial and organizational planning discussions related to growth strategy, resource coordination, and client retention
Sales & Strategic Accounts Manager - Transcendia, Inc. - Canada
(2020-01 - 2025-01)
- Contributed to revenue growth from $12M to $18M through strategic relationship development and market expansion initiatives
- Developed and launched a new market segment that generated $2M in growth over two years
- Led relationship management and engagement initiatives with strategic accounts across North America
- Managed and coached inside and outside sales representatives while supporting collaborative team performance
- Participated in strategic business reviews, forecasting activities, and organizational planning initiatives
Strategic Account Manager - Hood Packaging Corporation - Montréal, QC
(2017-01 - 2020-01)
- Managed strategic customer relationships representing more than $14M in annual revenue
- Strengthened long-term partnerships through proactive communication, business reviews, and collaborative planning
- Negotiated and renewed strategic agreements while balancing stakeholder needs and organizational priorities
- Supported relationship retention and account growth initiatives across key portfolios
Director, Development & Partnerships - Manufacturiers & Exportateurs du Québec (MEQ) - Montréal, QC
(2014-01 - 2017-01)
- Managed and expanded a strategic partnership portfolio exceeding $500K
- Achieved a 100% partner retention rate through relationship stewardship, collaboration, and stakeholder engagement
- Organized and led more than 30 business events and initiatives involving manufacturing leaders and organizational partners across Quebec
- Met regularly with organizational stakeholders to identify strategic priorities, growth challenges, and collaboration opportunities
- Supported partnership development strategies, external engagement initiatives, and organizational outreach efforts
Admissions Advisor - CDI College - Montréal, QC
(2012-01 - 2014-01)
- Guided prospective students through the admissions process using a relationship-centered and consultative approach
- Developed strong communication, advising, and relationship-building skills within a fast-paced environment
Restaurant Manager | Service Supervisor | Server - Boston Pizza - St-Bruno-de-Montarville, QC
(2005-01 - 2012-01)
- Supported daily operations and customer experience initiatives within a high-volume environment
- Coordinated staffing, scheduling, customer service, and operational priorities
- Contributed to revenue performance and team coordination within a profit center generating over $3M annually
- Developed foundational leadership, communication, and team management capabilities
