Karishma Patel

Detail-oriented administrative and customer service professional with extensive experience in office administration, accounting support, banking operations, travel services, and client relations. Proven ability to manage financial transactions, maintain accurate records, resolve customer inquiries, and coordinate administrative processes. Holds a Bachelor of Commerce in Accounting, with strong communication, problem-solving, organizational, and interpersonal skills.

Experienced in serving diverse clients in both Canadian and international work environments.

Customer Service Representative at BLS International Ltd. (2026-05 – Present)

• Receive and review visa applications, verifying supporting documents for completeness and accuracy.
• Capture biometric information in accordance with established application procedures.
• Assist clients with passport applications, renewals, surrenders, Police Clearance Certificates, and Overseas Citizenship of India (OCI) applications.
• Process passport drop-offs and pick-ups for U.S. visa applications.
• Collect and process application payments accurately.
• Respond to client inquiries and provide guidance on application procedures and documentation requirements.

Office Administrative Assistant at Omni Accounting & Tax Ltd. (2023-01 – 2026-05)

• Provided administrative and client service support, responding to inquiries by telephone, email, and online communication channels.
• Addressed customer questions and resolved service issues professionally and efficiently.
• Maintained positive client relationships through clear communication, attentive service, and timely follow-up.
• Assisted clients with understanding available services and identifying solutions suited to their needs.
• Supported administrative data-entry systems and maintained accurate client information and records.
• Assisted with identifying opportunities to improve administrative workflows and operational efficiency.
• Handled sensitive client information with discretion and attention to detail.

Customer Service Representative – Front Desk Officer at The Ahmedabad District Co-operative Bank Ltd. (2010-06 – 2022-06)

• Assisted customers with account-related inquiries and provided professional front-desk banking support.
• Processed routine NEFT and RTGS transactions in accordance with banking procedures.
• Handled daily cash transactions and maintained accurate financial records.
• Supported the promotion and processing of personal, home, vehicle, and education loan products.
• Followed up on overdue loan accounts and supported collection activities in accordance with banking policies.
• Processed financial transactions and assisted with account reconciliation.
• Assisted the branch manager in preparing annual profit and loss statements.
• Collaborated with colleagues to support efficient branch operations and improve customer service.

Customer Service Representative at Travel N Ease Pvt. Ltd. (2006-11 – 2010-05)

• Managed air travel reservations, ticket issuance, confirmations, reissues, and cancellations using Global Distribution Systems (GDS), including Amadeus and Sabre.
• Assisted customers with itinerary changes, flight disruptions, refunds, and rebooking arrangements.
• Coordinated seating preferences, special meal requests, baggage requirements, and additional travel services.
• Calculated fares, taxes, and service fees while processing customer payments.
• Maintained accurate booking records, passenger name records (PNRs), and ticketing documentation.
• Assisted with financial reconciliations and the tracking of debit memos.
• Responded to customer inquiries regarding fares, flight schedules, travel policies, and booking requirements.
• Conducted quality checks to minimize reservation and ticketing errors.
• Maintained awareness of airline policies, travel documentation requirements, and applicable visa regulations.

Customer Service Representative at Singapore Airlines (2005-10 – 2006-10)

• Assisted passengers with flight check-in, travel document verification, boarding pass issuance, and ticketing inquiries.
• Managed baggage weighing, tagging, and passenger requests related to baggage services.
• Supported boarding gate operations and verified passenger travel documents.
• Assisted passengers affected by flight delays, cancellations, and missed connections, including rebooking where required.
• Provided support to elderly passengers, unaccompanied minors, and passengers requiring special assistance.
• Responded to inquiries regarding flight schedules, baggage allowances, and airline services.
• Coordinated with airport personnel and flight operations teams to support smooth passenger handling and on-time departures.

Bachelor of Commerce (B.Com.) in Accounting – Gujarat University (2004-04)