Kashif Khan

Solutions-orientated Technical Manager showcasing years of experience developing and implementing complex infrastructures and technical solutions for industryleaders. High expertise in the design, installation and configuration of network systems to drive company growth and technical innovation. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

• Manages a Customer Supportteam consisting of Technical and Integration Support Specialists with a customer-centric mindset.
• Led processimprovement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Conducted trainingand mentored team members to promote productivity, accuracy and commitment to friendly service.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.

• University of Bradford, UK Masters in Software Engineering Completed in 2004

• Hajvery University, Pakistan Bachelor in Computer Science Completed in 2001