Samina Munir

Motivated and customer-focused professional with strong communication and problem-solving skills. Experienced in assisting customers, resolving queries efficiently, and maintaining high satisfaction levels. Quick learner, adaptable, and passionate about delivering excellent customer service in fast-paced environments.

Customer Support Representative at Gymkhana Club (2018-03 – 2022-07)

Self-initiated / Freelance customer support role assisting customers via multiple channels and maintaining interaction records.

• Assisted customers via chat, email, and social media inquiries, providing clear and helpful solutions.
• Maintained accurate records of customer interactions to improve service efficiency.
• Practiced conflict resolution techniques to handle challenging customer interactions professionally.

Customer Support Representative at Facto Dis (2022-08 – 2025-12)

Customer support and operational assistance role focused on task management and communication development.

• Provided customer assistance and support in day-to-day operations.
• Learned to manage multiple tasks efficiently under supervision.
• Developed strong communication and organizational skills.

MSc in IT – National College of Business Administration and Economics (2021)