Samina Munir
Customer Support
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About
Motivated and customer-focused professional with strong communication and problem-solving skills. Experienced in assisting customers, resolving queries efficiently, and maintaining high satisfaction levels. Quick learner, adaptable, and passionate about delivering excellent customer service in fast-paced environments.
Experience
Customer Support Representative at Gymkhana Club (2018-03 – 2022-07)
Self-initiated / Freelance customer support role assisting customers via multiple channels and maintaining interaction records.
- Assisted customers via chat, email, and social media inquiries, providing clear and helpful solutions.
- Maintained accurate records of customer interactions to improve service efficiency.
- Practiced conflict resolution techniques to handle challenging customer interactions professionally.
Customer Support Representative at Facto Dis (2022-08 – 2025-12)
Customer support and operational assistance role focused on task management and communication development.
- Provided customer assistance and support in day-to-day operations.
- Learned to manage multiple tasks efficiently under supervision.
- Developed strong communication and organizational skills.
Education
MSc in IT – National College of Business Administration and Economics (2021)
