Kate Baker

Team Lead with 15+ years of experience leading, coaching, and mentoring staff, and serving as the key liaison between frontline teams and stakeholders. Built and scaled a team from the ground up while ensuring full compliance with regulatory and quality standards in a heavily regulated industry. Skilled at implementing processes that improve consistency, transparency, and accountability, resolving day-to-day operational issues, and supporting staff development and retention.

Currently pursuing a transition into community-based, person-centered human services work, bringing strong people-leadership, compliance, and communication skills along with a current Vulnerable Sector Check.

Team Lead // Technical Alignment Lead // Acting TPM at Porter Airlines (2023-05 – Present)

• Lead and coach cross-functional teams, resolving day-to-day operational issues and proactively identifying risks before they impact service delivery.
• Serve as the primary liaison between stakeholders and delivery teams, initiating contact and responding to queries to keep all parties aligned and informed.
• Implemented intake and prioritization processes that improved transparency, documentation, and accountability across teams.
• Review outcomes, feedback, and operational data on an ongoing basis to guide continuous improvement in service delivery.

Team Lead, Web Services at Canopy Growth Corporation (2016-12 – 2023-05)

• Built and scaled a team from a single person to a multidisciplinary group, leading hiring, onboarding, training, and day-to-day supervision of staff.
• Ensured full compliance with regulatory and quality standards across all initiatives in a highly regulated industry, reporting on compliance and performance at the executive level.
• Coached and mentored staff on an ongoing basis, resulting in promotions and improved team retention.
• Partnered with stakeholders to prioritize initiatives based on impact, regulatory requirements, and operational effort.

Progressive roles in client-facing service delivery, team collaboration, and project coordination at Multiple (Freelance Web Developer; Pulp & Fiber; TeamBuy Inc.; Acart Communications; Fenix Solutions; VideoPages Inc.; Cactus Commerce) (2008 – 2016)

Progressive roles in client-facing service delivery, team collaboration, and project coordination, consistently building trusted relationships and managing multiple priorities in fast-paced environments.

Bachelor of Information Technology in Information Technology – Carleton University

Diploma in Interactive Multimedia and Design in Interactive Multimedia and Design – Algonquin College