Kate Truong

Hospitality professional with over five years of experience delivering exceptional guest experiences in luxury hotels and high-volume food and beverage environments. Passionate about creating genuine connections with guests through attentive service, teamwork, and professionalism. Recognized for strong communication skills, adaptability, and a commitment to exceeding guest expectations in fast-paced settings.

Banquet Server at Fairmont Chateau Whistler (2022-10 – 2025-04)

• Delivered exceptional food and beverage service during high-volume banquets and special events.
• Built positive relationships with guests by anticipating needs and providing personalized service.
• Collaborated with culinary and banquet teams to ensure seamless event execution.
• Maintained detailed knowledge of menus, beverages, and promotions to confidently answer guest questions and make recommendations.

Manager on Duty at The Crystal Lodge (2023-09 – 2025-04)

• Supervised front desk operations and coordinated the team to ensure smooth guest service.
• Managed check-ins, guest inquiries, and maintained accurate records in the internal database.
• Conducted night audit shifts, reconciling daily transactions and supporting overall hotel operations.
• Maintained accurate guest records in the internal database.

Front Desk Agent at The Crystal Lodge (2022-05 – 2023-09)

• Assisted guests with check-in, check-out, reservations, and inquiries.
• Coordinated with hotel departments to enhance the guest experience.
• Delivered professional customer service while resolving guest concerns.

Server's Assistant at Fairmont Chateau Whistler (2022-05 – 2023-09)

• Supported servers by preparing dining areas, delivering food, and ensuring timely, attentive guest service.
• Assisted with table maintenance and created a clean, welcoming dining environment.
• Worked efficiently with the service team during high-volume meal periods to provide a seamless guest experience.

Shift Supervisor at Mia Pasta (2020-11 – 2022-04)

• Promoted to Shift Supervisor after demonstrating strong performance and leadership.
• Trained, scheduled, and supported team members during daily operations.
• Oversaw food preparation and ensured compliance with health and safety standards.

Food Counter Attendant at Mia Pasta

• Assisted customers with menu selections and order placement.
• Prepared food items and maintained quality standards.
• Maintained a clean and organized work environment.

Room Attendant at DoubleTree by Hilton Hotel London (2019-11 – 2020-08)

• Cleaned and prepared guest rooms according to hotel standards.
• Ensured guest satisfaction through attention to detail and quality service.

Room Attendant at Fairmont Jasper National Park Lodge (2019-05 – 2019-08)

• Worked for 4 months as a co-op student and gained valuable housekeeping operations knowledge
• Efficiently completed room turnovers and housekeeping assignments.
• Assisted guests with inquiries and provided friendly customer service.

Bachelor of Arts in International Hotel Management – Royal Roads University (2020 – 2022)

Ontario College Diploma in Hotel and Resort Services Management (Co-op) – Fanshawe College (2018 – 2020)