Valentyna Happy

Dedicated and customer-focused hospitality professional with 4 years of experience in restaurants and hotels. Experienced in providing high-level guest service in fast-paced and high-volume environments. Strong skills in multitasking, communication, and creating a welcoming and positive atmosphere for guests.

Confident working independently at the host desk and handling busy service periods with professionalism. Flexible with schedule, including evenings, weekends, and holidays. Motivated to grow and build a career in the luxury hospitality industry.

Hostess - AZUR Legacy Collection Hotel - Vancouver, BC

(2025-01)

5-star luxury hotel, multiple restaurants

• Welcomed and seated guests in a professional and warm manner in a 5-star luxury hotel environment
• Managed reservations, waitlists, and table assignments across multiple restaurants
• Provided personalized service to a diverse international clientele
• Communicated effectively with in-house hotel guests to ensure a seamless dining experience
• Built strong guest relationships by remembering guest names, preferences, and favorite tables
• Recognized special occasions (birthdays, anniversaries) and created memorable guest experiences
• Paid strong attention to detail to enhance overall guest satisfaction
• Maintained smooth guest flow during high-volume service periods
• Collaborated closely with restaurant and hotel teams to ensure consistent luxury service standards
• Handled guest requests and concerns professionally and efficiently

Hostess - Bacchus Restaurant & Lounge – Wedgwood Hotel & Spa - Vancouver, BC

(2024-03 - 2025-03)

5-star luxury hotel & Michelin recommend fine dining restaurant

• Welcomed and seated guests in a professional and elegant manner in a luxury fine dining environment
• Managed reservations, waitlists, and table assignments using OpenTable and other booking systems
• Maintained smooth guest flow during high-volume and busy service periods
• Confidently managed the host desk independently while ensuring excellent guest experience
• Provided personalised guest service and created a warm, welcoming atmosphere
• Answered guest questions about menu items, wine, and dietary restrictions/allergies
• Communicated effectively with servers, kitchen, and management team
• Handled guest concerns and resolved issues calmly and professionally
• Maintained high standards of presentation and followed 5-star hospitality service standards
• Supported the team to ensure smooth and efficient restaurant operations

Hostess / Server - Grecian Bay Hotel Resort - Ayia Napa, Cyprus

(2023-01 - 2024-02)

5-star luxury resort

• Delivered professional and friendly service in a 5-star, high-volume resort
• Managed guest seating, reservations, and table service in a fast-paced environment
• Served an international clientele and ensured a smooth guest experience
• Answered menu questions and accommodated dietary needs and allergies
• Handled guest requests and resolved issues calmly and efficiently

Hostess - Arany Kaviar Restaurant - Budapest, Hungary

(2022-03 - 2023-01)

Michelin-starred fine dining

• Provided refined guest service in a Michelin-starred fine dining environment
• Managed reservations, seating, and guest flow with precision
• Delivered personalized service to enhance the overall guest experience
• Maintained elegant atmosphere and followed high-end service standards
• Communicated professionally with guests and team in a fast-paced setting
• Answered questions with guests by phone