Katie L

Customer-focused professional with 8+ years of experience working with diverse individuals in fast-paced, service-oriented environments. Skilled in communication, problem-solving, multitasking, and building positive relationships. Reliable, adaptable, and quick to learn new systems and procedures, with a strong commitment to creating welcoming customer experiences.

Crew Trainer at McDonald's Canada

• Delivered efficient customer service in a fast-paced, high-volume restaurant environment while maintaining accuracy, cleanliness, and service standards.
• Trained and coached new employees in customer service, food safety, operations, and team procedures.
• Led a McCafé training rollout at a Brampton flagship location, supporting staff adoption of new procedures and service expectations.

Cashier at Sport Chek

• Delivered customer-focused service and processed transactions accurately in a high-volume retail environment.
• Assisted customers with questions and requests while managing multiple priorities during busy periods.
• Supported the opening of the Sherway Gardens flagship location, quickly adapting to new procedures, workflows, and team expectations.

Long-Term Occasional Teacher at Peel District School Board (2018 – Present)

• Managed relationships with 300+ students, families, colleagues, and stakeholders annually.
• Provided friendly, responsive service while adapting to diverse needs and competing priorities.
• Managed multiple schedules, tasks, and changing demands in fast-paced environments.
• Built positive relationships through strong communication, patience, and problem-solving.

Administrative Assistant at Marlin Travel

• Supported customer service, administrative tasks, communication, and daily operations.
• Assisted clients and colleagues while managing multiple requests in a fast-paced environment.

Bachelor of Education – York University

Business Diploma in Tourism & Travel – Sheridan College