Shibani Somani

Strategic Learning & Development professional with extensive experience designing, facilitating, evaluating, and continuously improving learning programs across financial services, workforce development, higher education, assessment, and coaching environments. Skilled in conducting needs assessments, identifying performance gaps, developing learner-centered curriculum, facilitating virtual and in-person training, and coaching individuals and teams to achieve measurable performance outcomes. Brings a unique combination of financial services leadership and adult learning expertise, with demonstrated success building trusted stakeholder relationships, collaborating with subject matter experts, and implementing learning solutions aligned with business priorities.

Recognized for creating engaging learning experiences, supporting organizational change, and fostering continuous learning and professional growth.

National Trainer at Achev (2024-10 – Present)

• Design, develop, and facilitate national virtual training programs supporting assessment administration and organizational learning objectives.
• Create learner-centered training materials, facilitator guides, participant resources, and instructional content.
• Conduct coaching sessions and professional development workshops to strengthen learner performance and confidence.
• Evaluate learning effectiveness through participant feedback, observations, and performance outcomes.
• Collaborate with subject matter experts and operational stakeholders to ensure learning solutions align with organizational priorities.
• Participate in training video production including script development, filming support, content review, and User Acceptance Testing.
• Provide mentorship and guidance regarding assessment administration, quality assurance standards, and scoring consistency.
• Contribute to curriculum enhancement initiatives through learner feedback analysis and continuous improvement recommendations.

Writing Instructor, I at University of Toronto Mississauga (2023-05 – Present)

• Facilitate learner-centered instruction, assessments, and developmental feedback supporting student success.
• Conduct diagnostic evaluations to identify learning gaps and recommend targeted improvement strategies.
• Collaborate with curriculum stakeholders to align assignments and assessments with learning outcomes.
• Deliver synchronous and asynchronous learning experiences, workshops, and benchmarking activities.
• Analyze learner performance and provide actionable feedback to support achievement and growth.

Language Assessor at Achev (2022-09 – 2024-10)

• Conduct comprehensive needs assessments to identify learner goals, strengths, and development requirements.
• Evaluate language proficiency using nationally recognized assessment tools and benchmarks.
• Recommend appropriate learning pathways aligned with individual objectives and outcomes.
• Maintain quality standards, documentation accuracy, and compliance requirements.
• Support quality assurance and continuous improvement initiatives through assessment reviews and stakeholder collaboration.

Professor – Communication Foundations & Business Communications at Sheridan College (2018-03 – 2019-01)

• Designed and delivered learner-centered curriculum using blended learning methodologies.
• Developed lesson plans, instructional materials, assessments, and learning resources aligned with program outcomes.
• Facilitated classroom learning, presentations, discussions, and workshops promoting communication and workplace readiness.
• Evaluated learner performance and provided individualized coaching and developmental feedback.
• Supported student transition into employment through career-focused coaching, communication development, and presentation skills training.

ESL Instructor at Village English (2017-01 – 2019-12)

• Delivered instruction to adult learners ranging from beginner to advanced proficiency levels.
• Designed engaging learning experiences supporting communication, critical thinking, and workplace readiness.
• Adapted instructional approaches to meet diverse learning needs and learning styles.
• Assessed learner progress and implemented targeted improvement strategies.

Trainer & Business Manager at Just IDEAS (2011-01 – 2013-08)

• Designed and facilitated professional development workshops attended by more than 1,000 participants.
• Delivered learning programs focused on leadership, communication, wellness, resilience, and personal effectiveness.
• Conducted organizational needs assessments and customized learning solutions based on client requirements.
• Partnered with educational institutions, healthcare organizations, and community agencies to support workforce development objectives.
• Facilitated conferences, workshops, and organizational development initiatives.

Customer Service Officer – Wealth Management at RAK Bank (2007-09 – 2008-08)

• Supported the launch and growth of a new Wealth Management division and branch operations.
• Managed relationships with high-value clients and corporate accounts.
• Coordinated activities between managers, advisors, and sales teams to ensure operational effectiveness.
• Resolved complex client concerns while maintaining exceptional service standards and confidentiality.
• Supported advisors through reporting, client communications, and business development activities.

Sales & Customer Support Administrator at Friends Provident International (2006-02 – 2007-03)

• Trained and supervised junior employees while supporting service quality initiatives.
• Processed insurance applications and ensured compliance with operational standards.
• Assisted with complaint resolution, process improvement initiatives, and operational reporting.
• Developed strong partnerships with brokers and business stakeholders to support organizational objectives.

Customer Service Supervisor – Corporate Banking at HSBC Bank (2002-01 – 2004-07)

• Supervised customer service operations supporting corporate and small business banking clients.
• Assisted with recruitment, onboarding, employee training, and staff development initiatives.
• Scheduled learning activities and supported employee performance management processes.
• Managed relationships with corporate clients and senior stakeholders.
• Prepared business reports, presentations, recommendations, and operational analyses.
• Collaborated across departments to improve service delivery and operational effectiveness.
• Contributed to policy development, process improvement, and customer experience initiatives.