Kayla Clow

Experienced server with over 15 years of customer service experience, committed to creating a welcoming atmosphere and ensuring every guest feels valued. Demonstrated the ability to thrive in fast-paced environments, remain organized, and provide support wherever needed. Applied a strong understanding of hospitality to consistently deliver friendly, attentive, and professional service.

Educational Assistant - Thames Valley District School Board - London, ON

(2020-09 - 2023-09)

• Assisting admin and classroom teacher with educational plans to meet every students needs
• Supporting students develop skills which encourage independence as indicated in IEP
• Implementing the Behavioral Plan of Action as developed by the PST
• Performing general maintenance exercises with/for the students as recommended by CCAC

Server - Boston Pizza - St. Thomas, ON

(2020-09 - 2022-09)

• Extensive knowledge of menu items, ingredients and accompaniments
• Providing each guest of the establishment with a superb dining experience
• Effectively communicating with all staff and management
• Maintaining a high standard of cleanliness in the establishment, particularly adapting to COVID protocols

Server - The McMillan Bar & Chophouse - Glasgow, UK

(2018-09 - 2020-09)

Serving and bar experience based in the UK on work and travel visa

• Thoroughly memorizing several a la carte, set and specialty menus
• Extensive knowledge of daily specials and wine pairings
• Ensuring all guest needs are met in a timely manner; prompting guests to return
• Hosting and serving large groups and events

Montessouri Teacher - Early Learning Centre - St. Thomas, ON

(2016-09 - 2018-09)

• Establishing an environment that promotes positive behaviour guidance
• Adapting current curriculum models based on the needs of each student
• Performing all work in accordance with agency philosophy, mission and goals, applicable laws and regulations, agency policies and procedures, program manuals and best practices

Recreation Services - Brock University - St. Catharines, ON

(2012-09 - 2016-09)

• Providing optimal customer service to students, faculty and community members
• Maintaining a safe and secure environment; general maintenance and supervision
• Set-up and organization for academic classes, varsity games/practices, club bookings, intramurals, conferences and special events

Server - Jack Astor's Bar & Grill - St. Catharines, ON

(2011-09 - 2013-09)

• Ensuring fast, professional and courteous service at all times
• Comprehensive knowledge of large menu and POS system
• Supporting company-wide promotions and events

Bachelor of Education - Primary Teaching - Lakehead University (2022-09 - 2025-09)

Bachelor of Arts - Child and Youth Studies, Speech and Language Sciences - Brock University (2012-09 - 2016-09)