Keerat Kaur

I have worked for several years in different companies with responsibilities as an Administrative Assistant, Accounting area(Accounts Receivables/Payables), and Website Development and Maintenance also as a Technical Support Representative I have developed excellent communication and writing skills, leadership, organizational and priority-setting skills, and exemplary customer service.

Technical Support Representative | Shaw Communications | Vancouver, BC | Oct.2021 – Oct.2022

• Handled confidential account security information of thousands of individuals and business entities. 
• Repaired issues with Shaw core services and hardware in a timely manner.
• Dispatched Technicians and Field Maintenance nationally. 
• Used active listening to identify potential sale opportunities and service upgrades. 
• Identifying phishing, account infiltration, and impersonation attempts through account authorization, security questions, and attention to detail. 
• Familiarity with several in-house order entry applications and several technical troubleshooting programs.

Website Developer

• Creating homepage assets for both desktop & mobile experiences.
• Developing site content and graphics in partnership with writers and creative directors.
• Developing websites using WordPress, HTML, CSS, and JavaScript.
• Designing landing pages for the latest promotional campaigns using Adobe Illustrator, Photoshop, and InDesign.

• Verify, reconcile, analyze, research, resolve errors, and process vendor invoices in large volumes in Sabre (a client base system) on a daily basis.
• Create cheques and EFTs to pay the vendor invoices.
• Perform accounts receivable duties including posting cheques and EFTs received by the company’s client base system.
• Prepare and reconcile payroll data sheets on a bi-weekly basis.
• Prepare operating bank and credit card reconciliation on a weekly basis.

• Overseeing all Operations from greeting customers to the quality and speed of service
• Managing large amounts of incoming calls and customer inquiries
• Maintaining cash sheets, keeping track of payments made, and ordering stock as required.
• Had responsibility for overseeing that adequate maintenance of equipment is carried out
• Performing Daily checks to collect food and monitoring logs to ensure that proper food safety procedures are being followed
• Scheduling staff and taking care of the cleanliness of the restaurant
• Managing time and staff members while doing all the duties to run a smooth shift

• Taking orders from walk-in customers and explaining to them about health benefits of drinking fresh smoothies and juices offered by Jugo Juice
• Efficiently assisting team members in making smoothies

• Concentration on effective digital marketing 
• Social Media Marketing 
• Search engine optimization (SEO) 
• Content Marketing 
• Email Marketing 
• Pay Per Click(PPC) 
• Increasing website market 
• Checking Daily Alexa ranking Worldwide 

EDUCATION

Web Design | CDI College, Montreal, Quebec | 2018-2020 

Bachelor’s degree in business Administration with honors | 2014-2017 |

LOVELY PROFESSIONAL UNIVERSITY

Accounting, Marketing, Human Resource