Kei Laam Yiu

My name is Kei Laam Yiu, and I am a recent graduate from the University of Northern British Columbia with a bachelor's degree in Nature-Based Tourism Management. I am currently seeking job opportunities (part-time/full-time) in customer service and am fluent in English, Mandarin, and Cantonese. I bring a diverse skill set to the table and am eager to contribute to a dynamic company.

With a strong work ethic, adaptability, and excellent communication skills, I am passionate about creating positive experiences and driving success in the hospitality industry. I am excited for the opportunity to prove my capabilities and make a meaningful impact.

EXPERIENCE

Game Day Assistant, UNBC Athletics Department Feb 2024 – May 2024

Northern Sports Centre, Prince George, B.C. 

• Developed and led engaging workshops for families during game breaks, maintaining high performance during peak hours providing exceptional customer service and optimized sales through friendly interactions. 
• Demonstrated expert product knowledge to enhance cross-selling opportunities and customer satisfaction. 
• Managed merchandise displays, cashier duties, and cash handling procedures efficiently.

Summer Office Receptionist & Sales Assistant Jun 2023 – Aug 2023

Xyber International Company Limited, Kwun Tong, Hong Kong

• Efficiently managed bookings, communications and schedules using Google Calendar and MS Office Suite, while also handling client communications and appointment reminders. 
• Demonstrated strong data entry skills and maintained accurate project records, including client progress and product details within databases. 
• Provided excellent customer service by assisting clients with product selection, managing window displays, and distributing monthly newsletters detailing store events and promotions. 
• Developed effective problem-solving and communication skills in handling payments, office phone calls, emails, and resolving customer conflicts.

Summer Stock Cashier Jun 2021 – Aug 2021

Yata Supermarket, Kwun Tong, Hong Kong 

• Organized and restocked the products in the supermarket by using excellent prioritizing skills. 
• Utilized selling techniques and skills to assist customers with their needs. 
• Gained experience and proficiency in using point of sale (POS) systems, demonstrating skills like attention to detail, numerical accuracy and the ability to process transactions efficiently. 

Asia & Pacific Jump Rope Championship Judge Aug 2019

Asia and Pacific Rope Union, Incheon, South Korea

• Judged and scored competitors on skill, creativity, and rule adherence; utilized keen focus to monitor speed and conduct detailed analysis within a limited timeframe. 
• Coordinated event operations, maintained accurate score records, and ensured smooth proceedings. 
• Addressed disputes impartially and collaborated with other judges for consistent evaluations.
• Worked with the Asia & Pacific Jump Rope Championship, a month-long event held in August 2019. 

Summer Organizer & Event Assistant Jun 2018 – Aug 2018

Hong Kong Rope Skipping Federation China, Kwun Tong, Hong Kong 

• Planned and arranged competition logistics, ensuring that the event flowed smoothly. 
• Assisted with athlete check-ins and maintained valid athlete information for the head office.
• Proficiently interpreted floor plans facilitated attendee assistance and ensured efficient teardowns.
• Managed interactions with local and international guests to enhance the event experience.

VOLUNTEER EXPERIENCE

Students for a Green University (SGU) Club Member Jan 2024 – May 2024

UNBC Student for a Green University Club, Prince George, B.C.

• Demonstrated excellent organizational skills by assisting in the planning of monthly networking events. 
• Developed team collaboration skills by working on building a sustainable environment at the University of Northern British Columbia. 
• Provided outstanding customer service and leveraged product knowledge at plant sales booths. Created and managed social media content on Facebook and Instagram to boost event visibility and engagement. 

Equity Diversity and Inclusion Counsellor Sept 2021 – Jun 2022

The Northern Undergraduate Student Society (NUGSS) Council for Equity, Diversity and Inclusion 

• Enhanced advocacy for equity and inclusion, fostering respectful communication and mediation skills. 
• Completed equity and diversity training to promote inclusivity in workplace environments. 
• Developed conflict resolution expertise to address discrimination, harassment, and exclusion constructively, collaborating with multidisciplinary teams for comprehensive solutions. 

Event Assistant Dec 2022

The Northern Women’s Centre, Prince George, B.C. 

• Assisted in event support and coordination by addressing the fundamental needs of women. 
• Showed creativity and enthusiasm for developing engaging outreach initiatives and awareness. 
• Demonstrated organizational skills to assist with event planning and awareness campaigns. 
• Volunteered for The White and Purple Ribbon Campaign spanned one month in December 2022. 

Event Assistant Apr – Jun 2018 & 2019 

World Fair, Fort Saint John, B.C. 

• Created booths to assist in achieving cultural awareness in a fast-paced environment. 
• Collaborated with the team to provide support for multicultural events, fostering the development of leadership skills. 
• Attention to detail and commitment to maintaining a clean environment. 
• Assisted with basic administrative tasks such as filing and data entry. 

Junior Assistant Sept 2017 – Jun 2018 

Fort Saint Hospital & Peace Vila, Fort Saint John, B.C. 

• Provided physical and emotional support to elderly patients, assisting with daily living activities, and facilitating group activities to promote socialization and physical exercise. 
• Collaborated with physicians, nurses, and healthcare professionals to ensure quality care in a long-term care setting. 
• Conceptualized and organized enjoyable events and entertainment to create a positive environment during elders’ leisure time.

EDUCATION

Bachelor of Arts, Nature-Based Tourism Management 

University of Northern British Columbia, Prince George, B.C. Sept 2019 – May 2024