Kelly Fitzsimons

Knowledgeable and dedicated Information Technology (IT) professional with a combined 8 years' experience in the technical industry and 12 years of customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for technology and customer satisfaction

IT Support Specialist (Remote/Onsite) at Pineapple Bytes (2026-03 – 2026-06)

• Handled onsite installs/support as needed
• Managed high quantity of support tickets daily
• Participated in team meetings to discuss and implement changes to meet company needs

IT Support Specialist (Remote) at QHR Technologies (2024-01 – 2025-11)

• Provided IT support for company EMR's remotely
• Handled high-volume of calls with excellent customer service
• Managed call triage for clients throughout Canada
• Participated in monthly performance metrics meetings

Technical Support Agent (Remote) at Telus International (2022-02 – 2023-12)

• Provided remote access and IT support to company EMR's
• Handled high volume of calls with prompt issue resolution
• Managed call triage for clients throughout Canada
• Handled private client information appropriately

Customer Service Representative at Lowes (2016-12 – 2021-02)

• Provided excellent customer service sales efficiency
• Expressed proficient product knowledge

IT Specialist at Rimbey TV (2008-01 – 2015-11)

• Provided onsite computer & hardware repair for customers and company needs
• Troubleshooted networking issues onsite and travelled to locations for repairs as needed
• Enhanced system efficiency and tested equipment
• Acted as a sales representative and met company quotas

Network Technician Diploma – Southern Alberta Institute of Technology (2021-10)