Media Search Analyst - TELUS Digital - Remote
(2024-08)
- Evaluating search result content against structured quality guidelines, applying strong attention to detail and analytical judgment to assess accuracy of results and relevance to user search queries.
- Working independently in a fully remote environment, consistently hitting productivity targets and maintaining quality standards with minimal supervision
Marketing Coordinator / Office Supervisor - Strathcona Septic Tank Services - Edmonton, AB
(2018-05 - 2024-01)
Promoted from temporary marketing intern to a full-time permanent role supporting office administration, operations, and communications across departments. My work implementing new systems directly improved office efficiency and supported the company's growth including the acquisition of a competing company.
- Served as a primary point of contact for incoming calls, inquiries, and office visitors, providing professional service in a fast-paced environment. Covered dispatch breaks and holiday and provided daily assistance during high call volumes. Responded to emergency service requests for septic backups and water emergencies, calmly gathering information, dispatching service technicians, and following up with clients to provide updates and reassurance.
- Implemented and maintained an automated scheduling system for clients on reoccurring service schedules. Created and maintained a large customer database in Excel, allowing for dispatch to quickly access customer information and print work order slips instead of writing manually.
- Prepared contracts for septic tank installations. Converted paper forms to digital, collected client signatures and initial deposits, and tracked permit applications through to project completion. Compiled and delivered project documentation packages for clients consisting of contracts, photos, invoices, and permit records, ensuring all files were accurate and organized.
- Managed incoming and outgoing mail and packages, processed invoices and cheques including bank deposits and payment processing. Assisted with accounts receivables using Sage 50 Premium accounting software, Ariba and Fieldglass SAP.
- Maintained employee records and customer files with accuracy and confidentiality, including data entry, scanning, filing, and updating records across digital and physical filing systems.
- Became the internal first point of contact for IT support and upgrades. Provided support for Windows 10 & 11 workstations, OneDrive / SharePoint, Microsoft Office software, printers, and desk phones. Arranged for hardware repair and sourced and configured new office computers as needed.
- Joined the safety committee and participated in quarterly committee meetings to discuss safety improvements for the office and shop. Completed daily hazard assessments through SiteDocs and helped improve SiteDocs administration by optimizing forms for field staff
Beauty Expert - Shoppers Drug Mart Beauty Boutique - Edmonton, AB
(2016-05 - 2018-05)
- Provided personalized consultations, skin analysis, and makeover services to drive sales and build lasting customer relationships.
- Upsold skincare and makeup products through product demonstrations and expert recommendations, consistently meeting sales goals in collaboration with brand representatives.
- Attended training seminars to stay current on products, techniques, and brand standards.
- Set up the cosmetics department in preparation for the grand opening of the store. Assembled and stocked cosmetic display units following merchandising plans with high accuracy
Lead Cosmetician - Rexall Drug Store - Edmonton, AB
(2013-07 - 2015-09)
- Achieved highest cosmetic sales in my region on the day of my biggest cosmetic event
- Led day-to-day operations of the cosmetics department including ordering stock, assisting clients, and creating seasonal themed product displays to increase sales and reduce existing overstock
