Kenia Diolinda

Professional and detail-oriented customer service representative with experience in retail, administrative support, and handling customer inquiries in fast-paced environments. Skilled in data entry, phone communication, appointment scheduling, payment processing, and maintaining accurate records. Strong knowledge of Microsoft Office applications including Excel, Word, Outlook, and Teams. Recognized for professionalism, communication skills, and providing excellent customer support.

Retail Associate - Shoppers Drug Mart - Toronto, ON

(2025-02 - 2025-06)

• Provided professional customer service and processed transactions accurately using POS systems.
• Assisted customers with inquiries and resolved issues in a polite and efficient manner.
• Maintained store organization by restocking shelves and organizing merchandise displays.
• Collaborated with pharmacy staff to package prescription medications for customers.
• Worked effectively in a fast-paced team environment while maintaining attention to detail.

Customer Service Assistant - Maple View Services - Toronto, ON

(2024-06 - 2024-12)

• Managed customer inquiries through phone and email while providing professional support.
• Processed payments, refunds, and account updates with a high degree of accuracy.
• Maintained organized and accurate customer records through detailed data entry.
• Assisted with resolving customer concerns and escalated complex issues when necessary.
• Worked collaboratively with team members to improve customer satisfaction.

General Laborer - Great Connections Employment Services - Toronto, ON

(2023-11 - 2024-03)

• Packaged and prepared products for shipment while meeting quality standards.
• Maintained productivity and accuracy in a fast-paced work environment.
• Followed workplace safety procedures and collaborated effectively with team members.

Ontario Secondary School Diploma - TVO ILC (Independent Learning Centre) (2026-09)