Kerry E brown

Award winning service professional transitioning from a successful career as an Automotive Technician and Service Manager into Retail Sales. Motivated by challenges and continuous

Talent

Nelson, BCMember since May 19, 2026

Customer ServiceNeeds assessmentInventory ControlProductivityDocumentation

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Customer ServiceNeeds assessmentInventory ControlProductivityDocumentation

About

As an Automotive Technician and Service Manager, I have learned that success is built on technical expertise and earning a customer's absolute trust. I am now looking to transition my skills into a retail sales role where I can apply my work ethic, extensive inventory knowledge, and personable communication style to help your team succeed. Throughout my career, at locations like Midas in Nelson and Canadian Tire in Castlegar, I was the "go-to" person for translating complex technical jargon into plain language for customers.

I conducted honest needs assessments and made recommendations that built long-term loyalty. My ability to build connection was a key factor in our team winning provincial awards for service excellence.

Experience

Auto Technician/Inventory Control - Midas - Nelson, BC

(2012-01 - 2022-12)

Strategically managed inventory and parts procurement for high-profile fleet contracts, ensuring 100% availability through expert local and online sourcing.
Diagnosed complex electrical and mechanical issues for 50+ vehicles weekly while maintaining meticulous documentation of parts and labor.
Acted as a key customer liaison, translating technical diagnostics into simple language and advising on provincial safety standards.
Mentored apprentices with a focus on establishing service integrity and quality workmanship.
Supported front-end operations during peak hours by assisting service writers with phone inquiries, scheduling, and custom exhaust consultations for specialized local car clubs.
Recognized as a core member of the provincial award-winning service team.

Driver - Mario's Towing/Keegz - Castlegar, BC

(2010-01 - 2012-12)

As an independent contractor, provided emergency roadside assistance for RCMP contracts, BCAA members, and commercial accounts across the Kootenays.
Managed operational logistics by documenting customer data, fuel consumption, and equipment maintenance. Verified IDs and member identification.
Consistently earned five "BCAA 5-Star" ratings per month for exceptional service.

Automotive Technician - Canadian Tire - Castlegar, BC

(2001-01 - 2010-12)

As regional alignment specialist successfully petitioned ownership to invest in state-of-the-art machinery which established business as a premier service centre throughout the region.
Balanced shop duties with front-counter customer service, explaining complex mechanical repairs to ensure informed service decisions.

Store Manager/Service Manager/Technician Trainer - Good Year - Portland, Ohio

(1987-01 - 2003-12)

Directed operations for a high-volume service centre, managing $5M in annual inventory.
Specialized in diagnostics for luxury and high-performance vehicles.
Optimized shop profitability by training technicians in advanced productivity techniques, personally earning twice the standard hourly flat rate.
Cultivated a culture of excellence where the team consistently received service awards.

Caregiver, Civil Engineer, Plumber/Electrical Apprentice, Woodworking - Various - Canadian Armed Forces/NATO

Other Experience: Caregiver (5 years), Civil Engineer, Canadian Armed Forces/NATO (2+ years), Plumber/Electrical Apprentice (2 years), Woodworking (4 years)