Dasha Billingham

I am a career Administrator with PA experience; I strive to be relied on and being that 'go to person'. I am professional and passionate about what I do, I specialize in building lasting and devoted relationships with clients and coworkers was often complimented on my ability to 'get the job done' and friendly demeanour. I have a very strong work ethic and always want to do just that little bit extra.

My organizational skills are second to none, especially working in a high paced office. I would like to find a role where I am more than just a valued employee, I want to make a difference and give my employer that feeling that they can confidently rely on me without hesitation.

Clinic Administrator at Oxford Health Specialist Psychological Intervention Centre (NHS) (2025-01 – Present)

Administrator role at NHS psychological intervention centre

• Accepting, triaging and processing new referrals
• Liaising with patients and professionals regarding referral/appointment status
• Editing and sending assessment, treatment and discharge reports
• Chasing funding updates from referrers and funder contacts at ICBs
• Corresponding with patients, referrers and other professionals while awaiting assessment and treatment
• Updating patient records using RiO
• Clinic reception, booking appointments, answering queries

Adhering to safeguarding and GDPR regulations

EOC Non-Clinical Auditor at South Central Ambulance Service (NHS) (2022-02 – 2025-01)

Audited calls for Call Handlers to ensure safe patient triage and provided coaching and feedback

• Audited calls in accordance with Pathways Call Handler Competencies to ensure Call Handlers triage patients safely to meet Trust ethos of 'Right Care, First Time, Every Time'
• Provided instant feedback during live call taking and retrospective feedback by listening to historic calls
• Coached new Call Handlers and audited calls for Call Handlers during their coaching/sign off process (to determine readiness for solo call taking)
• Investigated targeted calls requested by Patient Experience team
• Provided support to Team Leaders on the call handler advice line in the CCC
• Participated in SOP working group to regularly review and amend SOPs for the CCC
• Used Adastra and DoS to take regular calls in the capacity of Call Handler
• Regularly communicated with medical professionals and management

Administrator/Receptionist at Heyford Park School (2020-08 – 2022-02)

School administrator and receptionist handling reception, safeguarding, medical administration and documentation

• Greeted students, parents and visitors to the school while adhering to GDPR regulations
• Telephone reception, actioned school office email
• Monitored student absenteeism to ensure safeguarding protocols are met in a timely manner using Scomis
• Document production teaching staff
• Administered regular medication to students
• Administered minor first aid to students and teachers
• Maintained and ordered stock of medical and stationary supplies
• Collated COVID19 presence

Personal Assistant/Administrator at Timms Wealth Management/The Fletcher Group (SJP Wealth Management) (2014-09 – 2020-06)

PA and Administrator managing director/adviser diaries, client communications, insurance applications and documentation

• Managed Director and Adviser diaries, booking meetings; managed Director and Adviser's email inboxes
• Prepared client meeting packs with documents relating to the relevant stage of the product sale for insurances, pensions, investments, GDPR and Anti Money Laundering checks
• I was chosen as the first point of contact for existing client queries via telephone and email
• Developed a process for insurance applications from quote through to completing Trust documents; processed all insurance applications, liaising with insurance companies, GP surgeries and clients
• Prepared multi page meeting summaries for the Director by dictation
• Processed applications and relevant documentation for insurances, pensions and investments; completed FCA checks
• First point of contact in the Operations Manager's absence
• Converted business leads into Adviser meetings
• Regularly communicated with business introducers
• Processed mortgage applications
• Involved in interviewing and selection process for a new member of staff

111 Call Handler at South Central Ambulance Service (NHS) (2009-09 – 2014-09)

Call Handler triaging emergency calls from members of the public requiring medical assistance

• Triaging calls from members of the public who require medical assistance
• Using a multi screen computer system to enable location and triage of the patient or healthcare professional during the telephone consultation
• Worked to meet national targets to ensure medical assistance was given within service level agreements
• Trained new team members

Assistant Finance Manager/Capex Controller at Folio Hotels (2006-10 – 2008-05)

Finance department role managing accounts payable and capital expenditure for large hotel refurbishment projects

• Assisted and reported to the Group Finance Manager
• Supervised all Accounts Payable and Capital Expenditure functions within the Finance Department
• Processed all admin and Accounts Payable for refurbishment projects of over 25 hotels with a total budget of £20 million. I compiled monthly landlord claims for these costs
• Communicated directly with the Property Director and 6 Project Managers daily regarding hotel refurbs
• Initial contact for creditors

NVQ Level 2 in Customer Service – Pearson EDI

High School Diploma – Stanley Humphries Secondary School