Ketty Ngniado

Bilingual professional (FR/EN) with experience in software quality assurance, business process analysis, and digital transformation. Skilled in mapping processes, clarifying requirements, conducting end-to-end testing, and translating complex technical concepts into clear, user-focused documentation. Experienced collaborating with business teams, product owners, developers, and technical experts in Agile environments.

Recently relocated to Canada and motivated to grow into a client-facing SAP consulting role.

Software Quality Assurance Consultant – Digital In-Store & Event Excellence at Christian Dior Couture (via B/Acceptance Consulting) (2025-03 – Present)

• Ensured quality and stability of 8 retail applications and global merchandising/search data flows.
• Analyzed business processes and clarified requirements with product owners and business teams.
• Performed functional, integration, and end-to-end testing across DEV, STG, UAT, and PROD.
• Designed test plans, test cases, and structured reports; documented defects and root-cause insights.
• Validated product, price, and asset data through Talend pipelines and monitored Kafka queues.
• Conducted cross-system testing across Akeneo PIM, Diamant DAM, M3 Infor, Algolia, Salesforce, and retail apps.
• Simplified technical issues for non-technical teams and supported cross-functional decision-making.
• Collaborated in Agile cycles, contributing to process improvements and release readiness.
• Collaborated with developers and product owners in Agile cycles to support releases.

Student Recruitment Consultant (Freelance) at EFREI Paris – Grande École du Numérique (2023-06 – Present)

• Conducted 130+ structured interviews assessing motivation, program fit, and candidate potential.
• Managed up to 30+ interviews per month with an 80%+ admission success rate.
• Produced clear evaluation reports supporting admissions decisions.
• Ensured a positive, professional candidate experience and accurate communication with admission Jury.

Digital Marketing Project Manager (Apprenticeship) at Crédit Social des Fonctionnaires (Groupe CSF) (2021-10 – 2023-09)

• Led migration from Google Analytics Universal to GA4.
• Managed KPIs, dashboards, and weekly reporting for leadership.
• Supported website administration and user requests.
• Conducted functional testing and competitive analysis.

Sales Advisor (Student job) at Leroy Merlin (2019-09 – 2021-10)

• Delivered high-quality customer service in a fast-paced environment.
• Managed complaints and clarified customer needs with empathy.
• Contributed to team performance through strong communication and problem-solving.

Master in E-Business Strategy & Digital Transformation – EFREI Paris (2021-09 – 2023-09)

Bachelor in Marketing & International Relations – ESGCI Paris (2018-09 – 2021-07)