Khairullah Safa

IT Cloud Administration graduate with hands-on experience in enterprise IT support, Windows deployment, Active Directory, Linux administration, virtualization, networking, AWS, and Google Cloud. Currently supporting Windows 11 deployment and first-level troubleshooting at Jewish General Hospital. Brings 10 years of telecom network support experience in monitoring, incident response, vendor coordination, and technical documentation.

IT Support / Cloud Intern - Jewish General Hospital - Montreal, QC

(2026-07)

• Deploy and configure Windows 11 workstations and laptops, including Microsoft Office and required enterprise applications.
• Provide first-level support for hardware, software, network, and performance incidents through the IT ticketing system.
• Diagnose root causes, apply fixes, install updates, and re-image or upgrade existing computers when required.
• Assist end users with device setup and technical issues in a healthcare environment while following organizational security standards.
• Maintain asset readiness and collaborate with IT teams to deliver timely, reliable technical support.

Telecommunication Network Support Specialist - Telecommunication Company - Kabul, Afghanistan

(2006 - 2016)

• Monitored and maintained telecom network infrastructure to support service availability and performance.
• Diagnosed network, connectivity, customer-service, and Value-Added Services incidents and performed root-cause analysis.
• Supported telecom billing and service-provisioning platforms and validated service functionality after changes.
• Escalated critical outages to vendors and engineering teams and coordinated incident resolution across internal and external groups.
• Prepared technical documentation, operational reports, troubleshooting records, and onboarding guidance for new team members.

AEC - IT Cloud Administration - Champlain College Saint-Lambert (2026)

Vocational Diploma - Auto Mechanics - Access Adult Education and Career Training Centre (2018 - 2020)