Khaled Boudehane

Hospitality professional, graduated in hotel management and tourism and experienced as a head waiter. Serious, organized and customer satisfaction-oriented, possessing excellent service, communication and teamwork skills. Motivated to put my expertise at the service of the establishment.

Head Waiter - Centre national des sports et loisirs de TIKJDA

(2021-10)

• Responsible for coordinating the service team and ensuring the smooth running of dining room operations, upholding quality standards and ensuring customer satisfaction.
• Welcome guests professionally, escort them to their table, present the menu, advise them on their choices and provide personalized service throughout the meal.
• Supervise the preparation and setup of the dining room, check table presentation, equipment and cleanliness of spaces to ensure a welcoming environment.
• Liaise between the dining room and the kitchen by accurately relaying orders, monitoring their preparation and ensuring smooth and efficient service.
• Supervise and support service team members, assign tasks according to needs and intervene promptly to ensure the smooth running of activities.
• Handle special requests, respond to complaints diplomatically and propose appropriate solutions to ensure a quality customer experience.
• Participate in the organization and service of receptions, seminars and other events, ensuring attentive service and excellent coordination.
• Ensure compliance with hygiene rules, food safety standards and internal procedures, while maintaining a high level of quality and professionalism.

Brevet Technicien Supérieur - Hotel Management and Tourism - Centre de formation professionnel KEBABI MOHAMMED OUZLI (2019-09 - 2021-10)